Purpose of the Role:
To conduct high-quality, in-person property viewings and tenant check-ins across the portfolio, ensuring every prospective and new tenant experiences a well-organised, professional first impression of the property and the business.
This role exists to:
- Deliver well-prepared, well-attended viewings that convert interest into applications
- Stage and move marketing kits so every void room is show-ready
- Conduct smooth, professional tenant check-ins on move-in day
- Maintain a strong, qualified applicant pipeline to support high occupancy
Ultimately, this role is responsible for turning interest into occupancy through excellent in-person delivery.
Key Responsibilities:
Viewing Delivery (primary responsibility):
- Conduct viewings in person across the portfolio, working to a scheduled diary
- Confirm appointments ahead of time and follow up to reduce no-shows
- Ensure every viewing property is presented well and show-ready before arrival
- Provide applicants with relevant information on the property, houseshare and tenancy terms during the visit
- Give confident, accurate answers to applicant questions on-site
Marketing Kit Staging & Void Room Prep:
- Collect, stage and move marketing kits between void rooms ahead of each viewing
- Ensure void rooms are presentable and consistent with brand standards
- Flag any condition issues found in void rooms during staging visits
Tenant Check-Ins:
- Conduct move-in check-ins with new tenants, in person
- Talk new tenants through house rules, facilities and key information on arrival
- Ensure a smooth, positive handover on move-in day
- Support check-outs and inventories as required
Applicant Qualification:
- Ask the right questions to assess suitability, in person and prior to booking a viewing
- Filter out unsuitable applicants early
- Maintain clear records of applicant status
Pipeline Management:
- Maintain a clear and organised applicant pipeline
- Follow up with warm leads and interested applicants after viewings
- Re-engage previous enquiries where appropriate
Enquiry Handling (supporting task, not primary focus):
- Respond to incoming enquiries (SpareRoom, email, phone) where needed to book in viewings
- Log and track enquiries in the CRM
Systems & Admin:
- Keep CRM, trackers and systems up to date following each viewing and check-in
- Track viewing and check-in performance metrics
- Any other reasonable business requests
Working Pattern:
- Field-based role - most of the working week is spent travelling between properties conducting viewings and check-ins
- Own transport required to travel between properties within the Reading area (15-mile radius)
- Availability outside standard hours is required as follows:
- Evenings: minimum two per week, with a finish time of 19:30
- Saturdays: as required, for between 6 and 8 hours per day
What This Role Does NOT Do:
- Not primarily a phone/enquiry-handling role - enquiry response supports viewing bookings, it is not the main output
- Not responsible for closing deals or making final tenancy decisions
- Not responsible for managing tenant relationships post move-in
- Not responsible for onboarding documentation or compliance
- Not responsible for maintenance or operational issues
- Not a desk-based, remote or hybrid role
- Not responsible for marketing strategy - uses existing channels and materials only
This role feeds the pipeline through in-person delivery, it doesn't manage the full journey.
What Success Looks Like:
Viewing Delivery:
- Viewings are well-organised, well-attended and well-presented
- Reduced no-show rates
- Properties consistently show-ready ahead of viewings
Check-In Quality:
- New tenants receive a smooth, professional move-in experience
- Check-ins completed accurately and on time
Marketing Kit & Presentation:
- Kits staged and moved correctly and on schedule
- Void rooms consistently presentable
Quality of Applicants:
- Strong filtering reduces time on unsuitable applicants
- Better match between applicants and properties
Pipeline Strength:
- Consistent flow of qualified applicants
- Strong follow-up process increases conversion opportunities
Behavioural Indicators:
- Confident, professional in-person manner
- Highly organised and reliable with a travel-based schedule
- Persistent with follow-ups
- Detail-oriented, especially around property presentation
- Positive, professional and engaging face-to-face
Pay: £15.00 per hour
Benefits:
- Free parking
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Reading RG10 8DL
