Contract type
Permanent - St Giles Hospice Shops
Location
Lichfield
Hours
37.5 hours (5 days out of 7 days) fully flexible 8:55am – 5:05pm trading over 7 days
Annual salary
£26,422.50 (Retail Band C)
Last day to apply
30/08/2026
Do you have a passion for Home and retail fashion and love making a difference in your local community? If so, this could be the perfect opportunity for you. Join us as a Community Shop Manager (CSM) and play a key role in creating a vibrant, welcoming space that drives income, inspires your team, and supports vital St Giles Hospice care and services.
As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations and deliver excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have excellent leadership and strong commercial skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience. You will be able to demonstrate exceptional customer service skills and be expected coach and motivate your team to deliver performance targets.
You will work closely with the Retail Area Manager and Retail Trading & Performance Manager who will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Qualifications
Desirable
· Management qualification
Knowledge and experience
Essential
· Previous retail management or supervisory experience
· Understanding of health and safety regulations and has the ability to enforce policies and processes
· Ability to plan and priorities workloads and delegate accordingly
· Experience in Visual Merchandising
· Good written and Outstanding communications skills
· Excellent customer focus
· Experience of sales management, profit and loss
· Ability to work on own initiative and prioritise workload
· Experience of EPOS systems and their function
· Ability to use IT systems and to understand data to drive performance
Desirable
· Local community knowledge
· Understanding of charity retailing/Fashion merchandising.
· Previous line management experience
· Experience in achieving goals and identifying opportunities
· Has the ability to implement and enforce policies
· A desire to work as part of a team to generate fresh and innovative community-based ideas
· Experience and/or understanding of Gift Aid processes and procedures
· Experience of working with volunteers
Values
· Exhibits our hospice values and behaviours
Skills
Essential
· Proven customer service skills
· Flexible and be able to adapt to change on a daily basis
· Able to complete physically demanding work in the form of standing for long periods and moving stock
· Ability to lead on all administrative task, such a cash handling.
· Be a keen problem solver
· Ability to follow organisational policy and procedures Take responsibility for all Health and Safety activities
· Understanding of Office 365/SharePoint and the ability to complete IT based tasks
· Proven ability to work within a team and have effective team leadership
Personal Attributes
· Customer focused
· Willingness to learn
· Flexible and adaptive to change
· Strong communicator
· Good interpersonal skills
· Good time keeping and strong work ethic
· Conducts themselves’ in a professional manner
· Good organisational skills
· Inclusive and diverse in their approach
· Empathetic
· Team Player
· Able to work under pressure
· Collaborative
· Ambassador for St Giles Hospice
Other requirements
· Eligibility to work in the UK
· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Pay: £25,420.00 per year
Benefits:
Ability to commute/relocate:
- Lichfield WS13 6HL: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
