Customer Services Executive - Thirsk - Permanent
We're excited to be recruiting for a Customer Services Executive to join our team.
You'll be responsible for customer orders through processing sales orders, communicating with our customers and liaising with our Operations and Distribution teams to ensure orders are despatched in a timely manner.
About us
INSPIRED Pet Nutrition is an innovative, well-established, and award-winning pet food manufacturer employing over 1,200 colleagues across the UK and Europe. Our family of brands includes Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butcher's, Classic, Pro-Nutrition, and Ultra Premium Direct, along with a number of partner brands that trust us to produce food on their behalf. Our kitchens in Thirsk, Kinmel, and Crick produce a wide range of dry, wet, and baked foods enjoyed by dogs and cats all over the world. Our ambition is simple: to become a global leader in pet nutrition.
Our Purpose: To create happiness
We're on a mission to set a new standard of workplace happiness within the pet nutrition industry-one that looks like no other and feels like no other. Our culture is built on INSPIRED's unique behaviours and colleague experience, creating an environment that excites, empowers, and puts people and pets at the heart of everything we do.
The Role:
To support customer orders through processing sales orders, communicating with our customers and liaising with our Operations and Distribution teams to ensure orders are dispatched in a timely manner.
Responsibilities:
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Accurate and timely processing of orders as they are received following business policies and processes
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Liaising with customers to ensure we have required information to ensure orders are processed accurately
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Assisting Export Coordinator where needed
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Managing customer queries and order issues through our customer feedback system
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Communicating customer and business issues that arise through order process in a timely and clear manner
Knowledge, skills and experience:
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Proven ability to work in a fast-paced, transactional process team
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Previous customer services or customer focus experience
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Good knowledge of sales order process or a transactional process carried out on a recognised piece of financial / ERP software is desirable
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Excel literate with willingness to learn new processes and procedure
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Excellent communicator with internal and external stakeholders on email and over phone.
The Offer:
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Location: Thirsk, North Yorkshire
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Salary: Competitive
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Hours: 37.5 hours per week - Monday to Friday (hybrid working 4 days in office 1 day remote) between hours of 8:30 - 17:00
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Pension: Employee contributions 3% / Employer contribution 8%
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Holidays: 25 days + Bank Holidays
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Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work, discounted products & free hot drinks.
Our Total Reward Benefits include: ALL M&s roles up to People Manager
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Hybrid and flexible working
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Annual bonus related to personal and company performance xx % update this based on salary band
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Enhanced pension, life assurance, and enhanced maternity, paternity, sick pay, and holiday buy options
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People and Pets First benefits, including paw-reavement and paw-ternity leave and bring your dog to work
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Healthcare cashback plan and Hertility at-home fertility testing
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Heavily discounted pet food and lifestyle benefits (Netflix, Spotify, or breakdown cover)
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Retail and gym discounts, electric car scheme, and free onsite parking and electric car charging
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Onsite canteen, free hot drinks, and modern facilities
See all our INSPIRED benefits here
Inspired Benefits Book
Our Total Reward Benefits include: ALL M&s roles up to People Leader and Functional Leave
-
Hybrid and flexible working
-
Annual bonus related to personal and company performance xx %
-
Enhanced pension, life assurance, and enhanced maternity, paternity, sick pay, and holiday buy options
-
People and Pets First benefits, including paw-reavement and paw-ternity leave and bring your dog to work
-
Healthcare cashback plan and Hertility at-home fertility testing and Private Medical Insurance
-
Heavily discounted pet food and lifestyle benefits (Netflix, Spotify, or breakdown cover)
-
Retail and gym discounts, electric car scheme, and free onsite parking and electric car charging
-
Onsite canteen, free hot drinks, and modern facilities
See all our INSPIRED benefits here
Inspired Benefits Book
Equality, Diversity & Inclusion
INSPIRED Pet Nutrition is committed to building an inclusive workplace that reflects the diversity of the colleagues and communities we serve. We believe everyone should feel valued, respected and able to be themselves at work. We welcome applications from people of all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We make hiring decisions based on talent, potential and the experience you bring.
We are also committed to providing reasonable adjustments throughout the recruitment process and in the workplace, ensuring equitable access and opportunity for all. If you need any adjustments or support to take part in our recruitment process, please let us know by emailing recruitment@inspiredpetnutrition.com
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