Clinical Receptionist – Hey Baby 4D Sunderland

HB4D Limited
Sunderland

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Job details

Part-time
£12.71 an hour
4 hours ago

Qualifications

Customer service
English
Administrative experience
Front desk
IT
Communication skills

Full job description

HEY BABY 4D Sunderland

Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.

Key Responsibilities:

Booking appointments for customers via phone and in person.
Welcoming customers and assisting with queries.
Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc
Processing payments promptly (cash and card).
Acting as a Chaperone during scans (training provided).
Cleaning the clinic and equipment, including surfaces, furniture, and regularly checking the bathroom, topping up loo roll.
Maintaining accurate records and completing necessary paperwork.
Noting and effectively relaying customer feedback to management.
Managing customer messages through the online chat system.
Opening and locking the clinic when required.
Turn off heating, signage lights promptly
Keeping the clinic tidy and well-organised – General housekeeping like vacuuming, emptying bins, clearing spills, trips
Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
Completing job-specific training provided by management.
Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page
Liaising with the NHS to ensure smooth referral processes.
Exceeding KPIs and contributing to the clinic’s growth.

Additional Information:

You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently.
Excellent communication skills are essential.

What We’re Looking For:

Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
Experience in a clinical environment is preferred.
Proficiency in IT systems, with strong verbal and written communication skills.
A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.

Job Details:

Type: Part-time
Position Available: 2
Term: 1 Year Fixed-Term
Days / hours of the week: 22.5 hours
- Monday 4pm–8pm
- Wednesday 4pm–8pm
- Friday 4pm–8pm
- Saturday 10am–2pm
- Sunday 10am–2pm
Salary: £12.71/hour
Required Experience: Customer Care, Reception, Administration
Language Requirement: English
Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL.
Start Date: Mid July 2026

Become part of a team that creates unforgettable moments for families during a precious time in their lives.

Applicants must be at least 18 years of age to apply.

Job Category: Clerical

Job Type: Part Time

Job Location: Sunderland

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Key Responsibilities:

Additional Information:

What We’re Looking For:

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