Everyone should have a warm, safe, affordable home. As our Repairs Support Manager, you’ll play a key role in making this a reality for thousands of people living in our communities.
Leading our repairs administration & scheduling team you’ll support and inspire your team to provide an excellent customer experience for our tenants. You will make sure that repair and maintenance work in tenants’ homes is booked in efficiently and cost-effectively at a time that works for the tenant. Building good relationships with our tenants and internal teams, you’ll help keep people informed about the work in their homes. Focussing on continuous improvement and with an aim to get jobs done right first time, you will measure and report on delivery of your team’s objectives.
We are seeking a highly organised and detail-oriented professional to join our team, leading the coordination of repairs and maintenance services.
In this role, you will use your skills and experience to manage repair and maintenance works from initial order through to completion, ensuring all work is delivered to the highest standards.
You will take the lead on administrative functions for the repairs and maintenance team, including:
- Raising and processing works orders
- Managing and coordinating trades team diaries
- Producing weekly progress reports
- Processing invoices accurately and efficiently
- Overseeing the management of the company fleet
As a line manager, you will also play a key role in supporting, mentoring, and developing your team, helping them to build their skills and reach their full potential.
This is an excellent opportunity for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering high-quality services and team leadership.
- NVQ level 3 or GCSE with Maths and English or equivalent.
- A qualification in database management or business administration would be an advantage.
- Full UK driving licence
INDHIGH
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
