Ref Number
B01-05563
Professional Expertise
IT and Digital
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
17-Aug-2026
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our Lean Portfolio Group facilitates the effective delivery of ISD’s portfolio of change initiatives through the central management and co-ordination of governance processes that align strategy with delivery.
The group is responsible for managing ISD’s lean governance processes, including the processes for funding, resourcing and scheduling, as well as reporting across the portfolio.
The post holder will work across all Lean Portfolio Group functions; responsibilities include:
- Measure and analyse portfolio performance using agreed portfolio metrics, track & disseminate to stakeholders, as required
- Work with Product Delivery Managers to understand delivery data, provide feedback and remove barriers to successful delivery
- Provide daily advice, support and guidance on portfolio governance processes to ISD colleagues, at all management levels
- Work with the wider Lean Portfolio Group to support the Lean Business Case process for ISD’s Change Portfolios
- Work with the wider Lean Portfolio Group to support the delivery of governance and frameworks
- Work with the wider Lean Portfolio Group and ISD Finance to support the financial management processes, including the funding and investments process
- Work with team members to deliver a resource management service for ISD colleagues
- Administer the appointment of new contractors in line with UCL’s Master Vendor agreement
- Communicate with UCL hiring managers, providing data and reports where required
- Manage the Lean Portfolio Group email inbox
- Co-ordinate the end-to-end contract renewal process for existing contractors
- Manage and assure resource utilisation processes and associated resource accounts
The candidate should have experience and appreciation of working in a process driven environment with an ability to explain working practices to colleagues, along with proven experience of following administrative procedures, processes and instructions.
The candidate should hold a working knowledge of project management practices, including knowledge of agile working practices and processes.
The individual should demonstrate a meticulous degree of accuracy and have high computer literacy with advanced knowledge of the Microsoft Office suite of applications
We are operating hybrid working and you will have the opportunity to work remotely.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
