About Us
Go Off-Road is one of the UK's leading off-road powersports retailers, supplying electric dirt bikes, pit bikes, ATV's parts and accessories to customers across the UK.
We're looking for a highly organised individual who enjoys variety and thrives in a fast-paced environment. This role is at the heart of our operation and is ideal for someone who loves solving problems and helping customers.
You will be office based working in our brand new showroom based in the new Marrtree Business park, Thomas Maddison Lane, WF4 3GN.
The Role
This is a varied position covering customer service, aftersales support, order processing and day-to-day operational administration.
You'll be responsible for helping customers with enquiries, resolving issues, arranging deliveries, processing orders and ensuring customers receive an exceptional experience from purchase through to aftersales support.
Key Responsibilities
- Handling inbound customer calls and emails
- Managing aftersales enquiries and resolving customer issues
- Processing customer orders over the phone
- Coordinating deliveries and collections
- Liaising with couriers, suppliers and manufacturers
- Updating customers on orders and delivery progress
- Raising replacement part orders and warranty requests
- Maintaining accurate customer records and notes
- Supporting the sales and warehouse teams where required
- Assisting with general business administration
What We're Looking For
- Exceptional customer service skills
- Excellent telephone manner
- Strong organisational and multitasking abilities
- Ability to remain calm under pressure
- Good computer skills and attention to detail
- Problem-solving mindset
- Experience in customer service, administration or aftersales preferred
- Ability to take ownership of customer issues and see them through to resolution
What We Offer
- Staff discounts
- Training and development opportunities
- Friendly and supportive working environment
- Opportunity to grow with a rapidly expanding business
- Varied and rewarding role with real responsibility
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have any office based experience? if so, what was it.
- Do you have any experience in customer service? if so, what was it.
Work authorisation:
- United Kingdom (required)
Work Location: In person
