Location: Flexible hybrid working style with three days in the London Marylebone office
Reporting to the CRM & Loyalty Manager, this role plays a key part in delivering Pandora's customer engagement strategy across the UK & Ireland. The CRM Specialist will drive performance across email and SMS channels, using customer insight, personalisation and automation to maximise customer value, engagement and retention. This role sits in the CRM & Loyalty team, but the successful candidate will work with all commercial departments including eCommerce, Retail & Marketing to ensure opportunities are maximised across the entire customer journey.
In the UK and Ireland, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers’ category.
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our global workforce is made up of over 32,000 passionate people who, in 2022, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.
What to expect from the role
Assist the CRM & Loyalty Manager with all areas of the CRM strategy for the UK and Ireland using Email & SMS to support key priorities including LFL growth, brand elevation, and our loyalty programme.
Build strong relationships with stakeholders across E-commerce, Retail, Marketing, Merchandising and Global teams to ensure a coordinated customer experience.
Develop and execute an optimisation roadmap to continuously improve performance through segmentation, personalisation, dynamic content, testing and automation.
The successful candidate:
Ideal candidates will have
Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you’ll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
If you are looking for a new challenge, come and craft the incredible with us!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
