To apply, you will be asked to complete a short application form in the first instance and take the following test:
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Customer Service Skills Test (Customer Service Test)
Should you be successful in the test, you will be asked to complete the full application form. Please complete your CV to include your work history, experience and qualifications.
We will be scoring your CV against the essential experience criteria:
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Proven experience of delivering a quality customer service in a fast-paced environment.
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Displays patience, provides tactful advice, especially under pressure and where there are competing demands.
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Demonstrates an adaptable approach to problem solving.
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Ability to adapt to changing environments.
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Effective communication skills, including the ability and flexibility to interact and build working relationships.
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Ability to work and collaborate as part of a multi-functional team.
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Able to work flexibly, contribute positively to the team environment, work effectively with limited supervision.
You will then be asked to demonstrate how you meet the following essential technical criteria (in up to 250 words each):
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A strong will and desire to provide first class customer support via our telephony and other electronic media platforms.
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An awareness of IT infrastructure and/or IT operations.
If we receive a high number of applications, we reserve the right to complete an initial sift on the lead essential technical criteria, as below:
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A strong will and desire to provide first class customer support via our telephony and other electronic media platforms.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at this stage, you will be invited to attend a face-to-face interview in our Plymouth office which will include a tabletop exercise w/c Monday 22 June 2026.
The blended interview will test the technical skills, experience and behaviours listed in the attached job description, as well as any associated strengths associated with the role.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else, they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.
