Who we are
We’re not just another dental group and this is not just another role.
We’re passionate about delivering exceptional patient care and creating a positive, supportive workplace where our people thrive. Our team tell us this is a great place to work and we would love you to be part of it.
The Role
Patient Growth Advisor | Lead Conversion & Patient Enquiries
Reporting to the Head of Growth, you will play a key role in supporting business growth by delivering outstanding 5‑star service and converting patient enquiries & leads into bookings.
Working in a central team environment, you’ll:
- Handle incoming enquiries via phone and digital channels
- Build strong, trusting relationships with patients
- Provide expert guidance on treatments and services
- Confidently convert enquiries & leads into booked appointments
- Follow up leads and treatment success
- Patient retention
- Use PMS & CRM systems to manage leads, bookings and track activity
You will be supported to succeed, with an uncapped commission structure rewarding your performance alongside access to AI support tools.
Working Hours
Full-time, 42 hours per week on a planned rota.
Minimal weekend hours working 1.5 hours on Saturday and Sunday morning every 5–6 weeks.
- Monday: 8:00am – 7:00pm (finish at 4pm when working on Sat/Sun)
- Tuesday to Friday: 8:00am – 6:00pm (including one half day per week)
About You
We’re looking for someone who is:
- Experienced in sales, lead management role
- Passionate about delivering exceptional customer service
- Confident communicating and building rapport with people
- Driven, self-motivated, and team-oriented
- Driven by success
- Comfortable using CRM systems and digital tools
- Experience in a dental/medical sales role would be desirable but not essential
What we offer
- £29,484 basic salary + uncapped commission
- 22 days holiday + bank holidays
- Your birthday off (paid!)
- Structured training and clear career progression
- Modern workspace
- Supportive leadership team with regular check-ins
Plus great perks including:
- Team social events (Summer & Christmas)
- Seasonal gifts & vouchers
- Employee referral rewards
- Mental health first aid support
- 60 % discounted membership at hundreds of local and national gyms & spas
- Blue Light Card access
- Uniform provided & DBS fee covered
Interested?
Apply today or for an informal chat, please contact our HR Team on 01943 725872
Job Types: Full-time, Permanent
Pay: £29,484.00 per year
Benefits:
- Employee discount
- Gym membership
- Referral programme
Experience:
- Sales: 2 years (preferred)
Work Location: In person
