Overview
We are seeking a dedicated and customer-focused Parts Advisor to join our team at Dartford MG and Renualt. The ideal candidate will play a vital role in assisting customers with their parts needs, maintaining organised records, and ensuring smooth daily operations within our automotive or machinery service centre. This position offers an excellent opportunity for individuals who are organised, communicative, and eager to develop their skills in a dynamic environment.
Duties
- Assist customers in identifying and selecting the correct parts for their vehicles or equipment, providing expert advice where necessary
- Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools
- Process sales transactions efficiently using point-of-sale systems, ensuring excellent phone etiquette and customer service
- Manage incoming calls, respond to enquiries professionally, and provide information on product availability and specifications
- Coordinate with maintenance teams to ensure parts are available for scheduled repairs or services
- Keep the parts department tidy, organised, and well-stocked to facilitate quick retrieval of items
- Support stock control by monitoring inventory levels and reordering supplies as needed
- Maintain clear communication with suppliers and internal teams to ensure timely delivery of parts
Skills
- Excellent communication skills, both verbal and written, with a professional phone manner
- Strong organisational skills to manage inventory records accurately and efficiently
- Proficiency in Microsoft Excel for data entry, tracking stock levels, and generating reports
- Knowledge of maintenance procedures related to automotive or machinery parts is advantageous
- Ability to work well under pressure whilst maintaining attention to detail and delivering exceptional customer service
- Good organisational skills to prioritise tasks and manage multiple responsibilities simultaneously
This role is ideal for motivated individuals who enjoy working in a team-oriented environment and possess a keen eye for detail. The successful candidate will contribute significantly to our customer satisfaction levels through their organisational skills and proactive approach.
Pay: £30,000.00-£38,401.55 per year
Work Location: In person
