We are looking for a proactive and hands-on person in a hybrid role of Van Drive/Customer Experience Specialist to support the day to day running of our furniture and white goods recycling operations. Working closely with the Warehouse Supervisor you will play a key role in collecting and delivering donated furniture, keeping our warehouse organised and serving our instore customers, helping us deliver essential servuces to the community.
We see this as a flexible role between the warehouse and van crew however initially this will be primarily supporting our van crew to team to deliver and collect furniture.
This is a fantastic opportunity to step into a Van Driver role, at a time of exciting growth for our charity.
Your standard working pattern will be Monday, Wednesday, Thursday & Friday - 08.30 to 16.30 at KFR Swindon but there will be an opportunity to cover team holidays both on the van and in the warehouse.
The hourly rate for this position will be £14.21.
What You’ll Do
Van Crew Operations
- Deliver and collect donated furniture to and from our customers
- Support the loading and unloading of donated furniture efficiently while ensuring all items are secured for transport.
- Communicate effectively with team members and customers to coordinate schedules and logistics.
- Perform routine maintenance checks on the vehicle to ensure optimal performance and safety standards.
- Plan delivery and collection routes whilst being proactive in identifying areas for increased route efficiency.
Warehouse Operations
- Assist with daily warehouse activities and stock movement.
- Maintain a safe, clean, working environment for both staff and customers
- Approach challenges with a positive and proactive attitude to find workable resolutions.
- Support, coach and mentor younger work experience volunteers
- Provide outstanding customer support by addressing enquiries and assisting with any issues during transit.
- Be enthusiastic about recycling and furniture reuse
- Oversee the management of the inbound and outbound area
- Help to identify ways to maximise selling space in the warehouse unit
Qualifications and Personal Qualities
- Valid Drivers License with a clean driving record
- Strong communication skills to engage positively with customers and team members
- Confidence in engaging with customers and volunteers from diverse backgrounds and experiences.
- Great organisational skills
- Ability to lift heavy items and perform physical tasks associated with loading and unloading cargo.
- A good knowledge of the Swindon and Wiltshire local area.
- Positive, hands-on attitude
- Flexible and willing to help where needed
- Commitment to the charities mission
- Patient and supportive with volunteers and team members
About Us
KFR‘s mission is to refurbish furniture and white goods so that quality items are available at affordable prices to households with a limited income.
We also revive communities by removing unwanted items, reducing landfill and retraining people with new skills.
If you have any questions or would like an informal chat before making an application, please do reach out and I would be happy to chat about any questions you might have, you can reach me by email - [email protected] or call me on 07990 412698.
We will close applications on Sunday 20th September 2026 and aim to have completed interviews no later than Wednesday 30th September.
Pay: £14.21 per hour
Expected hours: 30.0 per week
Licence/Certification:
- Full Clean Driving License (required)
Work Location: In person
