Dr Virmani and Dr Bedi's Surgery are a friendly, patient-centred GP surgery serving approximately 4000 patients. We pride ourselves on providing high-quality care and excellent customer service to our community. We are looking for an organised and approachable receptionist to join our team on a part-time basis.
Key Responsibilities
- Provide a warm, professional welcome to all patients and visitors.
- Answer and manage telephone calls, emails, and online requests promptly.
- Book, amend, and cancel patient appointments using the clinical system (SystmOne).
- Process repeat prescription requests and other patient queries in line with practice policy.
- Maintain accurate patient records and confidentiality at all times (GDPR compliant).
- Assist with new patient registrations and changes to records.
- Liaise with GPs, nurses, and other healthcare professionals to support smooth running of clinics.
- Perform administrative tasks such as scanning, coding, filing, and data entry.
- Signpost patients to the correct services
- Manage all queries as necessary in an efficient manner
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Support all clinical staff with general tasks as requested
- Input data into the patient’s healthcare records as necessary
- Support administrative staff, providing cover during staff absences
- Chaperoning
- Maintain a clean, tidy, effective working area at all times
Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills with attention to detail.
- Confident in using computers, Microsoft Office, and clinical systems (training provided).
- Ability to work under pressure, multi-task, and maintain professionalism.
- Team player with a flexible and proactive attitude.
- Understanding of patient confidentiality and data protection principles
Hours: Mon - Fri 2.30pm - 6.30pm
This post is subject to a satisfactory Disclosure and Barring Service (DBS) check. An Enhanced DBS will be requested.
For additional information contact:
Hope Ashford
Practice Manager
[email protected]
01530 838 866
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
- Sick pay
Work Location: In person
