About Fur Babies Pet Spa
Fur Babies Pet Spa is a luxury dog grooming salon focused on providing exceptional grooming, outstanding customer service and, most importantly, the health, happiness and wellbeing of every pet in our care.
We are looking for an experienced and passionate Salon Manager to take responsibility for the day-to-day running of the salon, lead our team and ensure that our exceptionally high standards are maintained across every area of the business.
This is a hands-on leadership position for someone who is passionate about animals, takes genuine pride in their work and has the confidence to lead a team. You will be reporting and working directly alongside the salon owner.
The Role
As Salon Manager, you will be responsible for ensuring the salon operates smoothly, professionally and safely every day.
You will lead by example, supporting and motivating the grooming team while ensuring that our standards around animal welfare, pet wellness, cleanliness, customer service and grooming quality are consistently maintained.
You will be the person who makes sure that every pet entering Fur Babies receives the same exceptional level of care — from the moment they arrive until they leave looking and feeling their best.
Key Responsibilities
- Lead, motivate and support the salon team on a daily basis.
- Delivering high-quality and grooms yourself as part of a working manager role.
- Maintain exceptionally high standards of animal welfare, pet care and wellbeing.
- Ensure every dog is treated as an individual and their comfort, safety and emotional wellbeing are prioritised.
- Monitor grooming, bathing, drying and handling standards across the salon.
- Ensure the salon is maintained to an exceptionally high standard of cleanliness, hygiene and presentation.
- Work alongside front of house to carry out regular checks of equipment, work areas and animal areas.
- Ensure all health & safety, animal welfare and salon procedures are followed.
- Manage the daily salon schedule and ensure the team operates efficiently.
- Support staff with training, development and performance management.
- Lead by example and create a positive, professional and respectful working environment.
- Deal confidently with customer queries, feedback and complaints.
- Monitor the overall customer experience and look for ways to continually improve it.
- Identify areas where standards can be improved and report to owner.
- Help maintain stock levels and ensure products and equipment are used appropriately.
- Support recruitment, onboarding and training of new team members.
- Assist with salon targets, productivity and commercial performance.
- Ensure the salon environment reflects the premium Fur Babies Pet Spa brand.
What We’re Looking For
We are looking for someone who is:
- Passionate about animal welfare and pet wellness.
- An experienced dog groomer or salon professional with strong industry knowledge.
- A confident and natural leader.
- Highly organised and able to manage a busy salon.
- Extremely standards-driven and takes pride in presentation and cleanliness.
- Calm and professional under pressure.
- Confident managing and motivating a team.
- Comfortable giving constructive feedback and holding people accountable.
- Friendly, approachable and excellent with customers.
- Proactive and able to identify problems before they become bigger issues.
- Reliable, trustworthy and professional.
- Passionate about creating an exceptional experience for both pets and their owners.
- Someone who genuinely believes that high standards of animal care should never be compromised.
Skills
- Proven experience as a pet groomer with a strong portfolio of grooming styles and techniques
- Veterinary experience or knowledge of animal health is highly desirable to identify potential issues early
- Deep understanding of animal care principles to ensure safety and well-being during grooming sessions
- Excellent customer service skills to build trust with pet owners and address their needs effectively
- Ability to perform lifting safely when handling larger or heavier animals
- Strong communication skills for explaining procedures and providing pet care advice confidently
- Passion for animals combined with a lively attitude that energizes the team and creates a positive environment
Experience
Essential:
- Relevant dog grooming qualification.
- Experience managing a busy grooming team.
- Previous experience within a dog grooming salon or similar animal-care environment.
- Experience working with dogs of different breeds, sizes and temperaments.
- Strong understanding of animal welfare and safe handling.
- Previous leadership, supervisory or management experience.
- Excellent communication and organisational skills.
Desirable:
- Experience with staff training and development.
- Experience with salon administration, rotas and stock management.
- Experience within a premium/luxury customer service environment.
What We Offer
- A leadership role within an ambitious and growing luxury pet spa brand.
- A professional, supportive and social team.
- Opportunities for career development and progression.
- Training and development opportunities.
- The opportunity to help shape the future growth of Fur Babies Pet Spa.
- A workplace where animal welfare and employee wellbeing genuinely matter.
The Person We’re Looking For
We want someone who can lead.
Someone who walks through the door and immediately notices if a dog is uncomfortable, if a workstation isn’t clean enough, if a member of the team needs support or if something could be done better.
If you are passionate about dogs, proud of your standards and excited by the opportunity to lead a team within a growing luxury pet business, we would love to hear from you.
Apply now to join Fur Babies Pet Spa.
Pay: Up to £36,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Private medical insurance
Work Location: In person
