Come and join us as a self‑motivated and purpose‑driven Fulfilment Officer, and be part of something life‑changing - helping people with sight loss live the life they choose
About the Role:
As a Fulfilment Officer at Guide Dogs, you’ll provide an income processing service for fundraising campaigns. You'll be an expert at reviewing and processing transactions received at Head Office. Our Fulfilment Officer's play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
You will work 35 hours per week, Monday to Friday, typically between 9am and 5pm. This role is an office based role working from our Reading Hub.
Key Responsibilities:
- To actively review and process all transactions received at Head Office and query any anomalies which may arise, including correct donor, campaign, product and cost centre information.
- Review all campaign paperwork and allocate income to the correct campaign and donor on the fundraising database.
- Adhere to the current Service Level Agreements.
- Process and reconcile credit card donations including PDQ.
- Capture and fulfil payments queries.
You’ll have a proactive approach to managing fundraising transactions. You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice. You’ll act with integrity and honesty in everything you do.
Skills and Competencies:
- Experience in a data processing environment with high volumes and working to SLA’s.
- Microsoft software including Excel, Word and Outlook.
- Knowledge of Gift Aid and Data Protection.
- Good organisational skills and a professional approach to customer service.
- Excellent administrative skills.
We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
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Our Commitment to Diversity and Inclusion:
Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier. We cannot offer visa sponsorship at this time.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.
If you choose to use AI tools to assist in completing your application, please use them appropriately. We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes! You can find our full statement on the use of AI to complete applications on our careers website.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
