Spa Receptionist / Attendant
Location: Carlyon Bay , St Austell , Cornwall , PL25 3RD
Salary: Upto £12.71 per Hour
Hotel: Carlyon Bay Hotel and Spa
Deadline to apply: 21st September
Hours of Work : 20 Hrs per week - Fully Flexible - 4 evenings per week 5pm - 8pm - then working either Sat or Sun each week 12pm - 8pm
Why Join Us?
Competitive rates of pay
Paid Holiday
Share of staff tips that are given out monthly
Training & progression opportunities
10% discount at any Brend Collection establishment
Discounted hotel stays at any Brend Collection establishment
Access to Hospitality Rewards, which include 100's of discounts, from Boots to Asda.
Access to our Hospitality Action, Employee Assistance Program which includes support around mental health, financial difficulties, addiction & more.
As a Spa Receptionist, you will be the first point of contact for Source Spa & Wellness; welcoming guests on arrival and taking care of them during their stay in the spa, proactively assisting them with enquiries and ensuring the first-class spa and wellbeing experience our clients expect. Every step of our customer journey should ooze serene spa sophistication; our guests should feel special at each visit and leave relaxed and rejuvenated.
What will I be doing?
As a Spa Receptionist at The Carlyon Bay Hotel , you will ensure all guest needs are looked after during their experience with us, demonstrating that you are genuinely interested in their wellbeing. Specifically, you will be responsible for performing the following tasks to the highest standards:
Offer a high level of consistent, friendly and efficient care and build up a rapport with guests
Provide spa tours to all members and spa guests upon arrival
Ensure that all guest bookings are accurate and precise
Deal with all guest queries - by phone, post, online and face-to-face
Maintain a good knowledge of all products and treatments (product and treatment training will be provided)
Consistently achieve sales targets
Identify and maximise sales opportunities in all guest queries/contact
Carry out reception procedures as per the daily checklists, including opening/closing of the spa
Serve drinks
Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the guest's journey runs smoothly
Ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Senior Therapists or Spa Manager
Maintain an accurate guest database
Assist the Spa Manager in utilising this information to maintain close contact with our guests and encourage repeat business
Administrative duties as required e.g. filing, daily banking, stock taking
Ensure all necessary paperwork is completed correctly and passed to the appropriate therapist prior to treatment
Communicate client suggestions to management
Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties
Work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times
Work with the team to ensure public areas are well maintained and replenished with correct amenities
Assist colleagues and other departments where required including laundry and other housekeeping duties in the spa
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Flexibility to work to the hours and needs of the business including shift, weekend and Bank Holiday work as well as covering shifts due to illness
Exceptional attention to detail
Strong written and verbal communication skills
High level of understanding / spoken English
Problem-solving skills and innovative thinking
A team player who is an avid learner, adaptable
Exceptional interpersonal and communication skills
Positive and friendly attitude to your colleagues, superiors and guests
Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts
Outstanding time management with the ability to prioritise tasks and be well organised
Ability to work in a fast-paced environment
Commitment to delivering superior levels of customer service
A high standard of personal presentation
Confident, professional and welcoming personality
Experience using Premier Spa desirable, not essential
Experience in a similar reception/customer service role, ideally in a luxury spa, wellbeing or fitness environment
What is it like to work for the Brend Collection?
The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
