Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday - Thursday 08.00-16.00 Friday 08.00 - 15.00 (5 days per week in the office)
Contract: Permanent
Grade: TM2
Target Salary: £28,784 per annum
Location: NNC Scotland , 4 Fountain Avenue, Inchinnan Business Park, Inchinnan, Renfrewshire, PA4 9RQ
Provisional Interview Dates: w/c 14th September 2026
About the Role
Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Inchinnan, Scotland.
In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
Essential:
SVQ/NVQ level 3 in either Business Admin or Customer Services or relevant background experience
Minimum of National Level 4/5 Maths and English (or equivalent)
Experience and knowledge to intermediate level in Microsoft applications
Excellent communication skills
Strong customer focus
Self-motivated and able to plan and organise own workload
Able to work on own initiative
Able to work effectively within a team
Committed, enthusiastic and professional
High attention to detail
Ability to interpret, evaluate and disseminate information
Strong problem-solving skills
Desirable
Why join CITB?
Free onsite lunch at NCC sites
Free onsite parking
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
Professional development & funded training qualifications
Employee Assistance Programme
Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post. An enhanced Level 2 PVG with child barring check is required for this post.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
We are committed to equal opportunities and recruit based on merit, skills and experience.
