Job Description:
Inbound Sales Advisor - FULL TIME.
Location: Dartford, Kent
Base Salary from £25,000 - £35,000 p/a DOE + uncapped commission (based on achieving sales targets) + monthly sales and performance incentives.
About Us:
ICE Cleaning is a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. We pride ourselves on delivering exceptional service in challenging environments, including biohazard cleanup, oil spill response, mould remediation, fire and flood restoration, chemical spill management, and trauma scene cleaning.
Scope of Role:
The Inbound Sales Advisor is responsible for managing all inbound sales traffic to the business. This role requires excellent communication skills, a proactive approach, and a passion for sales and customer service.
ISG Specialist Services is an emergency response business and as such does require the Sales team to work on a rota basis to cover evenings and weekends.
Key Responsibilities
- Handle inbound calls, emails and live chat from potential and existing clients, providing information about our services and addressing inquiries.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Collaborate with the sales and marketing teams to develop and implement effective strategies for business growth.
- Achieve and exceed sales targets and performance metrics.
- Maintain accurate records of client interactions and sales activities in the CRM system.
- Stay up-to-date with industry trends and competitor activities.
Essential Knowledge, Skills and Experience Required
- Proven experience in a customer service or sales roles, preferably within the specialist or commercial cleaning industry.
- Excellent communication and interpersonal skills.
- Must be willing to work shift work
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
- Knowledge of CRM system BigChange/Job Watch would be beneficial.
- Proficiency Microsoft Office Suite.
- A proactive and results-oriented mindset
What We Offer:
- Competitive salary and commission structure.
- Comprehensive training and development opportunities.
- A supportive and collaborative work environment
- Opportunities for career advancement within the company.
- Pension, paid holiday, EAP
If you are passionate about sales and customer service and want to make a difference in the specialist cleaning industry, we would love to hear from you!
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Additional monthly sales incentives
Experience:
- Customer Service/Sales: 1 year (preferred)
Work Location: In person
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Free parking
- Gym membership
- On-site parking
Work Location: In person
