Salary
PERMANENT, 37HRS, GRADE 3 AS, £27,938, FTE
Package
Life Assurance, Pension (up to 4%), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan
SUPPORT PLANNER – THE HEATH CENTRE, NOTTINGHAM, PERMANENT, 37HRS, GRADE 3 AS, £27,938,FTE
Housing Support Planner – Community Based
37 hours per week | Monday–Friday (Flexible between 8am–6pm)
Are you looking for a housing-related support role where you can work in the community and make a real difference to people’s lives — without providing personal or regulated care?
Framework has an exciting opportunity for a Housing Support Planner – Community Based. This role focuses on tenancy sustainment, resettlement, and homelessness prevention, supporting people to live independently and maintain their accommodation.
Must have experience of working with homelessness and vulnerable adults.
The Role
You will work with people living in Framework accommodation across the community, providing practical, housing-related support. The role involves outreach work, partnership working, and creating tailored support plans to help individuals achieve positive housing outcomes.
This is not a personal care role. Support is focused on housing, tenancy skills, and independence.
Key Responsibilities
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Provide housing-related tenancy support to service users in the community
- Complete assessments, support plans, reviews, and risk assessments
- Support individuals to sustain their tenancies and prevent homelessness
- Assist with housing applications, move-on options, and resettlement
- Support service users with budgeting, life skills, and practical tasks related to independent living
- Liaise with external agencies including Local Authorities, mental health services, GPs, hospitals, and substance misuse services
- Work closely with internal teams such as Housing Management, Rents, and Voids
- Manage a varied caseload across the county, mileage paid for travel
- What We’re Looking For
- Experience in housing support, tenancy support, or a similar role
- Knowledge of tenancy management and housing-related support
- Ability to build professional, supportive relationships
- Strong communication, organisation, and record keeping skills
- Willingness to travel across Mansfield and Ashfield
- Full UK driving licence and access to a vehicle
What This Role Does NOT Involve
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No personal care
- No regulated or clinical care tasks
- No overnight or on-call duties
Why Join Us?
- We invest in you and encourage career progression – providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
- Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
- Employee assistance programme, salary sacrifice schemes.
- Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
- 32 days holiday including Bank Holidays – increasing with service.
- Paid DBS
- Loyalty awards and non-contributory life insurance.
- Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.
- Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.
98% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.
As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.
