About SURE Solutions
SURE Solutions is a rapidly growing engineering organisation with 75 employees and a multi-award-winning apprenticeship programme. Since launching 10 years ago, we have achieved year-on-year growth and work with some of the UK's largest national and global organisations.
We are passionate about developing future talent and are looking for a motivated, ambitious apprentice to join our Business Operations team and support the continued growth of the business.
The Opportunity
You will join our Business Operations team and gain exposure to multiple areas of the business, Service Coordination, Operations, Procurement, Customer Service or other business support. The role is designed to provide a broad understanding of how different business functions work together, while developing valuable operational, organisational and communication skills.
Throughout the apprenticeship, you will have opportunities to support a variety of teams and projects, helping you identify areas that align with your strengths and interests. As you progress, you will take on increasing responsibility and contribute to the day-to-day running of business operations.
This role is office-based in Birkenhead and offers the opportunity to develop within a fast-paced engineering organisation.
Apprenticeship Programme
Qualification: Level 3 Business Operations Apprenticeship (progression to Level 4)
Course Information: https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0
Duration: 48–60 months (4–5 years)
SURE Solutions will fully support your apprenticeship by covering training costs, providing study time and offering ongoing mentoring throughout the programme.
The apprenticeship begins with a Level 3 Business Operations qualification, providing a strong foundation across multiple business functions. You will then progress onto a Level 4 qualification aligned specifically with business needs and individual development.
What You'll Be Doing
- Supporting the Service Coordination team with scheduling planned and reactive maintenance activities
- Communicating with customers, engineers and suppliers to ensure smooth service delivery
- Assisting with resource planning and operational coordination activities
- Responding to telephone, email and online enquiries in a professional manner
- Maintaining and updating operational systems and records
- Supporting reporting, performance tracking and data analysis
- Assisting with invoice processing and use of accounting systems (Sage)
- Conducting competitor analysis and supporting business improvement activities
- Helping prepare presentations, reports and internal communications
- Supporting sustainability initiatives and operational improvement projects
- Providing general administrative support across the Business Operations team
- Contributing ideas to improve processes and efficiency
- Working collaboratively within the apprentice team, sharing ideas and supporting colleagues
- Supporting cyber security compliance and company accreditation requirements
- Meeting and greeting visitors and providing front-of-house support
- Assisting with ad hoc tasks during busy periods and staff absences
What We're Looking For
Essential Skills and Qualifications
- GCSE Maths and English at Grade 4–9 (A*–C) or equivalent
- Strong interpersonal and communication skills
- Good attention to detail
- Strong organisational skills
- Analytical and problem-solving ability
- Ability to learn new systems and processes quickly
- Ability to work effectively as part of a team and independently
Desirable
- Previous work experience (not essential)
· Interest in business operations, administration, customer service, logistics or service delivery
Personal Qualities
- Strong desire to learn and develop
- Positive and proactive attitude
- Reliable and hardworking
- Able to stay organised in a fast-paced environment
- Resilient and adaptable when faced with challenges
- Genuine interest in developing a long-term career within business operations
Career Development
Our apprentices are a key part of the future of our business. This role is designed to provide a strong foundation in business operations, enabling you to develop a broad range of skills and experience across multiple departments.
Following successful completion of the apprenticeship, there may be opportunities to progress into a variety of roles depending on business requirements, individual performance and career interests. Potential pathways could include Service Coordination, Operations, Procurement, Customer Service or other business support functions.
We are committed to supporting long-term careers and helping our employees reach their full potential.
Pay and Benefits
- Starting salary of £15,600 per year
- Discretionary annual bonus scheme based on company and individual performance
- Company pension
- Sick pay
- On-site parking
- Fully funded apprenticeship training
- Dedicated mentoring and support
- Genuine long-term career opportunities within a growing engineering business
Why Join SURE Solutions?
- Join a multi-award-winning apprenticeship programme
- Gain a nationally recognised Level 3 Business Operations qualification and Level 4
- Explore a variety of career pathways within business operations
- Be part of a supportive and growing apprentice team
- Work within a fast-growing engineering organisation
- Develop real-world skills across multiple business functions
- Join a company that invests in its people and promotes from within
If you're ambitious, eager to learn and looking to start a long-term career in business operations, we'd love to hear from you.
Pay: £15,600.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
