Company Description
PortmanDentex is a leading dental group where your skills and ambitions make a real difference. We support over 370 practices across the UK and Ireland. We’re united by a passion for great dentistry, putting patients first and helping each other grow both at work and beyond.
Job Description
Role Purpose
The People Services Coordinator provides accurate, timely, and customer-focused administrative support across the colleague lifecycle.
The role is responsible for delivering day-to-day People Services activities, maintaining data accuracy, and supporting smooth team operations. The postholder acts as a first point of contact for queries, resolving routine matters and escalating more complex issues to the Team Lead as appropriate.
Key Responsibilities
People Services Administration
Deliver HR administrative activities across the colleague lifecycle, including onboarding, contractual changes, leavers, and absence management.
Prepare and issue employment contracts, letters, and associated documentation.
Maintain accurate and up-to-date employee records within HR systems (e.g., HRIS, ATS, payroll).
Support the coordination of induction and onboarding activities.
Customer Service & First-Line Support
Act as a first point of contact for People Services queries, providing clear and helpful guidance.
Respond to enquiries via phone, email, or ticketing systems within agreed timelines.
Escalate more complex, sensitive, or specialist queries to the Team Lead where required.
Deliver a professional and consistent service to colleagues and managers
HR Data & Reporting
Input, update, and validate HR data, ensuring accuracy and confidentiality at all times.
Support routine reporting (e.g., headcount, absence, turnover) as required.
Assist with audits, data checks, and information requests.
Process Support & Compliance
Follow established procedures across onboarding, offboarding, payroll inputs, and employee changes.
Support required compliance activities (e.g., right-to-work checks, references, DBS where applicable).
Ensure all activities are completed in line with organisational policies and data protection requirements.
Collaboration & Team Support
Work collaboratively with team members to manage workload and meet deadlines.
Liaise with Payroll, Recruitment, and other People teams to support smooth processes.
Escalate risks, issues, or delays to the Team Lead in a timely manner.
Continuous Improvement
Contribute ideas to improve team processes and service delivery.
Support updates to team documentation, guidance, and process materials.
Participate in team initiatives and improvement activities as required.
Skills & Experience
Essential
Experience in an HR administration or similar support role.
Strong organisational skills with attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Experience using HR systems and Microsoft Office tools.
Good communication and customer service skills.
Desirable
Experience in a shared services or fast-paced administrative environment.
Basic knowledge of HR processes or UK employment practices.
Familiarity with ticketing systems.
CIPD Level 3 (or working towards).
Personal Attributes
Professional and customer focused.
Well-organised and reliable.
Strong attention to detail.
Discreet when handling sensitive information.
Willing to learn and develop.
Collaborative and supportive team player.
Application process
When you click apply, we'll need your CV and contact details, along with the answer to four quick questions and your application will be complete! You'll get a response as quickly as we can, whatever the outcome of your application.
Ready to join us? Click apply to take the next step in your career
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Additional Information
We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.
