This is a great opportunity to join our established team at the Wymondham office, working full-time, 37.5 hours per week.
Providing customer service support for both Domestic and Commercial customers, resolving customer queries and complaints.
Key responsibilities:
- Dealing with customer delivery issues, domestic and commercial, from initial contract through to resolution.
- Answering phone calls, emails and dealing with messages.
- Liaising with internal departments to resolve customer queries.
- Dealing with incoming customer calls and having to make/take “difficult” calls.
- Solving complex, sometimes technical, queries and issues.
- Ensuring that all customer complaints are resolved satisfactorily in conjunction with other customer service staff/managers.
- Taking payments, dealing with delivery queries and inputting orders.
- Recording relevant information relating to customer enquiries/complaints onto CODAS.
- Administrative duties.
Qualifications and Experience:
- At least 2 years experience of working in a customer service role.
- Previous experience of selling heating oil or similar products.
- IT literate.
Personal Qualities:
- Ability to work under pressure.
- Good communication skills.
- Attention to detail.
- Friendly and helpful manner.
Job Types: Full-time, Permanent
Pay: £13.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Experience:
- Sales: 1 year (preferred)
Work Location: In person
