Argento is one of the UK and Irelands leading fashion jewellers. With over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 that has grown to have more than 25 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery.
We are currently recruiting an enthusiastic and dedicated Supervisor who can inspire and lead the team to deliver a great customer experience and deliver results for our Nomination Italy Monobrand Braehead store
Job title: Supervisor
Location: Unit 113, Braehead Shopping Centre, Glasgow, G51 4BS
Contract: 32 hours Per Week, Permanent Contract (varied shift including Weekdays, evening and weekend shifts)
Salary: £13.30 per hour + achievable monthly bonus
BENEFITS
- Generous employee discount
- Target related store bonus scheme
- Auto-enrolment pension scheme
- Excellent training programmes including brand training
- Fantastic incentives throughout the year
- Fantastic opportunities to progress within the Company
Job Summary
Reporting to the Store Manager/Assistant Store Manager, the Supervisor will assist in leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for.
Responsibilities include:
- Acting as role model for the team as an ambassador for the brand at all times
- Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
- Optimise sales through effective customer service and selling techniques
- Providing exceptional customer services at all times, optimising sales through effective customer service and selling techniques
- Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.
- Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
- Deal with customer concerns in a professional, calm, efficient and helpful manner
- Supporting the Store Manager with the day to day running of the store
- Ensure deliveries, stock transfers and administration are completed within company
- Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
- Plan, prep and manage stock takes and launch of sale
- Manage and motivate staff, train and develop staff according to company policies and procedures
- Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
- Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary
- Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
THE INDIVIDUAL
Day to day, you will be working with the Manager/Assistant Manager in supporting, coaching and motivating the team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in exemplary customer service. You will be expected to have a strong retail floor presence, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become a product expert and with the support from your Manager and Assistant Manager.
An ideal candidate will have:
- Previous retail supervisor experience is essential
- Minimum of 2 GCSE's (or equivalent) Grade C or above in English and Maths
- Passionate about jewellery and customer service
- Strong communication skills
- Experience in the use of Microsoft office packages
- Proven experience in driving sales and profitability
- Adaptable and flexible attitude
- Sound judgement with confident decision-making
- Understanding of store targets and the drivers behind them
- A positive, can-do attitude with an enthusiasm for product & core values
- A well-presented appearance, and a passion for customer care and sales
Desirable:
- 5 GCSEs (or equivalent) including Maths and English Grade C or above
- Previous retail experience in a luxury retail environment
- Experience in EPOS systems
If you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world-class service, then we'd love to have you join us.
To Apply: Please submit a copy of your CV and Cover Letter to [email protected] for consideration, detailing how you meet the criteria before the closing date.
Closing Date: Friday, 4th September 2026 at 1200PM
Applications submitted following the closing date will not be considered.
Pay: £13.30 per hour
Expected hours: 32.0 per week
Benefits:
- Company events
- Company pension
- Employee discount
Experience:
- Supervising: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
