Front of House Concierge & Security Officer
Location: Central London, W1S
Shift Pattern: 06:00 - 18:00 // Monday - Friday
Rate: \u00a315.00 per hour
Employer: Samsic UK
Role Overview
Samsic UK is seeking an exceptional Front of House / Security Officer to support a prestigious, luxury corporate environment in the heart of Central London (W1S). This is a day guard role requiring a confident, highly presentable individual who combines 5-star hospitality standards with a professional and proactive security presence.
As the first and last point of contact within the building, you will play a critical role in safeguarding the premises while delivering a calm, discreet, and polished experience for clients, senior stakeholders, and VIP visitors. This role is ideally suited to candidates with a background in 5-star hotels, luxury concierge services, or premium corporate reception, who are comfortable operating within clearly defined security procedures.
Key Responsibilities
\u00b7 Front of House & Client Experience
\u00b7 Deliver a warm, professional, and discreet welcome to all guests, clients, and visitors
\u00b7 Open and close the building in line with agreed security procedures
\u00b7 Manage the reception area to an immaculate, brand-aligned standard at all times
\u00b7 Coordinate visitor arrivals, check-ins, and authorisation processes in accordance with site protocols
\u00b7 Prepare and serve refreshments and support hospitality requirements for meetings and client engagements
\u00b7 Oversee meeting room readiness, ensuring spaces are fully prepared, presentable, and functional
Security & Access Control
\u00b7 Hold and maintain a valid SIA licence (essential)
\u00b7 Control access to the building via reception, ensuring only authorised personnel and guests are permitted entry
\u00b7 Issue visitor badges and maintain accurate visitor and access records
\u00b7 Conduct regular internal and external security patrols to ensure safety, compliance, and presentation standards
\u00b7 Monitor building activity and respond calmly and professionally to any security concerns
\u00b7 De-escalate situations when required, using a measured, customer-focused approach
Operational Support
\u00b7 Act as a key point of contact for Executive Assistants, Office Management, and senior stakeholders
\u00b7 Handle incoming enquiries efficiently, including email and face-to-face requests
\u00b7 Carry out daily checks to ensure the environment meets both security and luxury service expectations
\u00b7 Report incidents, maintenance issues, or concerns promptly and accurately
Skills & Experience Required
\u00b7 Previous experience in a 5-star hotel, luxury concierge, or premium corporate front-of-house role (essential)
\u00b7 SIA Licence (required)
\u00b7 Impeccable personal presentation and professional demeanour
\u00b7 Exceptional communication skills with the ability to engage confidently at all levels
\u00b7 Strong attention to detail and a proactive, service-led mindset
\u00b7 Ability to work independently in a fast-paced, high-profile environment
\u00b7 Calm, confident approach to security situations and conflict management
The Ideal Candidate
You will be polished, articulate, and highly professional, with a natural ability to balance hospitality and security. You understand the importance of discretion, presentation, and protocol within a luxury environment and take pride in delivering a seamless, first-class experience while maintaining a secure and controlled setting.
