Since 1995, Guide Flyfishing has been a trusted supplier of innovative, award-winning fly fishing equipment sourced from around the world. We proudly represent leading global brands and serve a valued network of dealers across the UK, Ireland, and Scandinavia.
With a dedicated team of 15 people, we deliver the personalised service of a small business while offering the expertise and resources of a much larger organisation. Our close-knit team collaborates to provide our dealer partners top-quality products, sales support, and after-sales care.
Role Overview
- x1 Full time position, Mon-Fri 0830-1630 based in Sherburn In Elmet LS25 6ES
We seek a Sales and Customer Service Assistant to join our growing team. This varied and rewarding role supports our sales operations and customer service functions. You’ll ensure a smooth and efficient experience for our dealers and customers, from processing orders to handling after-sales and warranty enquiries.
The ideal candidate will have strong organisational skills, excellent communication abilities, and a positive, proactive attitude. You’ll work closely with the sales team, assist with promotions, and serve as a key customer and warranty support contact.
Key Responsibilities
- Enter and process customer and dealer orders promptly and accurately.
- Track orders and coordinate timely deliveries.
- Respond to dealer enquiries regarding products, stock availability, and order status.
- Assist with promotional emails and campaign coordination.
- Maintain organised digital records and support reporting performance indicators.
- Handle incoming telephone calls and emails relating to warranty issues.
- Process product returns and warranty claims efficiently.
- Communicate proactively about order, return, and warranty claim statuses.
- Liaise with suppliers to order spare parts and receive warranty-related shipments.
- Perform minor repairs on certain products as required.
- Maintain accurate service records and update internal systems.
- Suggest ideas for improving processes and enhancing customer satisfaction.
Skills & Experience
Essential
- Minimum 2 years in a sales support, customer service, or administrative role.
- Experience with Sage Accounts software.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Strong verbal and written communication skills.
- Excellent attention to detail and strong organisational abilities.
- Ability to multitask and prioritise responsibilities effectively.
Preferred
- An understanding of or interest in fly fishing is advantageous but not required.
What We Offer
- A friendly, supportive team environment where your contributions matter.
- The opportunity to work with leading brands in the fly fishing industry.
- A varied role with opportunities to develop skills across sales, customer service, and operations.
- Career development prospects as our business continues to grow.
About you
· Positive attitude
· Excellent communicator (oral & verbal)
· Goal and outcome-oriented
· Able to work as part of a team
· Reliably commute to LS25 6ES
Benefits
- Private dental insurance
- Private medical insurance
- Discretionary bonus scheme
Pay: From £26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
Have you experience with SAGE Accounts software?
Due to location, do you drive?
Work Location: In person
