At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are an RCVS accredited small animal practice with two branches : New Milton (our main site) and Pennington. Both locations are equipped to a high standard, ensuring high quality care across the practice.
At Forest Lodge we pride ourselves on our supportive and welcoming working environment. Our friendly team genuinely enjoys working together, and there is a positive atmosphere. With a highly experienced team we are able to offer excellent support and development opportunities. Our current team consists of 6 Vets, 5 RVN's, 1 Student Nurse, 2 VCA's 3 Client Care Advisors, Practice Director and 2 Admin support staff.
You will be responsible for maintaining the smooth day to day operation of reception, including administrative tasks and telephone systems. As a first point of contact, you will interact with the clients both in person and via phone and digital communication, so strong communication skills and full computer literacy are essential.
Working Pattern
We have two part time roles available, working Monday to Friday. Some Saturday cover will also be required to cover sickness and holidays.
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £15,535.65 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
