Insurance Customer Service Adviser
Salary Up to £24,000 + Bonus
Full time position, permanent contract
Location: Liskeard
Monday to Friday 9.00am – 5.00pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Central Cornwall Agency, based out of our Liskeard office.
About the role:
You will be the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm. Your cores activities include:
- Administration duties including preparation of files and reports.
- Processing and dispatching renewal documentation
- Responding to customer enquiries over the telephone.
- Supporting customers that visit the office.
- Identifying and calling prospects to offer NFU Mutual Products and Services.
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and relevant staff
