This role is on a fixed term contract until March 2029
Contracted hours - 40hrs per week;
Monday - Friday 9am till 5.30pm
Salary - £30,468.12p per annum
Previous applicants need not to apply
Job Title: Clarion Support Worker
Report To: Support services manager
A. Job Purpose
Ferry Project provides 24-hour accommodation-based support for individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.
The project implements and promotes Trauma Informed Care and Support (TIC) and aims to create a Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. It also understands that the environment that clients and staff live and work in has a significant impact on them and their journey.
Contributes to achievement of Business & Corporate Plan objectives through activities with Ferry Project providing safe accommodation, care and support, including employment related support under the Building Better Opportunities program, to homeless single people at the Ferry Project in Wisbech.
To provide a supportive and welcoming environment to the single homeless people accommodated by the project and to ensure that each service user is fully supported in their development and progress to independence, according to their individual support plans and self-determined goals.
To ensure the health and safety, security and well-being of service users, staff and visitors, offering loyalty with demonstrably great attitude, clear focus along with contributing knowledge and skills to the development and acquisition of new business opportunities.
To support clients at the beginning of their journey from rough sleeping all the way through to sustaining their own tenancy, this will be delivered through multi agency approach to achieve the best outcome for the client
Assessing support needs in order to tailor make a support plan for client’s individual needs
B) Key Accountabilities
Main Duties:
1. The delivery of all accommodation and support activities provided to single homeless people at an excellent level of service.
2. To refer clients to the education opportunities within the Ferry projects delivering support programs to clients at an excellent level of service.
3. Have an up to date knowledge of Ferry Project policies and procedures. That they are known, understood, implemented and adhered to at all times.
4. Ensure that you are fully trained to carry out the above services in accordance with good practice and Ferry Project’s policies and procedures.
5. Be responsible for the health and safety, security and cleanliness of the site where you are working whilst on duty. (in conjunction with the COVID -19 policy procedure)
6. Ensure that a comprehensive and up to date risk and needs assessment for each resident is in place including external property clients.
7. Ensure that proper and complete records are maintained of all support activities, including event logs, accident records, Outcomes Star, education Action Plans, support plans and other client records.
8. Ensure service users’ views are always taken into account in the needs assessment, goal setting, and support planning processes and in the general running of the project.
9. Be responsible for all service user disciplinary matters and issues whilst on duty in accordance with Ferry Project’s policies and procedures.
10. To ensure that service users complete Housing Benefit and other similar benefit claims and these are duly submitted to FDC through the Administration team.
11. Attend monthly Staff Meetings, and other professional meetings as required.
12. Ensure that applications/referrals for residence are interviewed according to Ferry Project procedures and that a comprehensive risk and needs assessment is drawn up, taking all relevant information to manager to make the decision on whether to offer accommodation.
13. Operate checks and reviews to ensure that frequent and supportive contact is being received by all service users on the project (key work and support activities).
14. Ensure that any Rent Top Up requirements are received from service users in full and on time
15. To ensure that when working with external agencies and partners we all work as one team and meet the client’s needs for the best outcome and work in a professional manner
16. Providing support, advice, housing options, training and employment
17. Tenancy sustainment support, benefits advice, budgeting, money, managing rent and grants to support the clients in sustaining their own tenancy
18. Support clients with applying for settled status where applicable
19. To attend weekly meetings with external agencies held at the Hub to ensure the loop is closed, joint communication takes place is critical. Mutual support with a ‘one team’ approach for our clients and staffing
20. To raise any concerns, you have relating to client’s welfare to line manager as soon as possible
21. To raise any safeguarding concerns in real time with guidance from your line manager and as per Ferry Project policy
22. To ensure that KPI’s associated with the resettlement services met. Including the monitoring of individual outcomes and team workloads.
Other areas of activity:
- Adhere and work to policies and procedures.
- Attend team and monthly Staff Meetings and other meetings as required.
- Be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.
Regulatory Framework
General
26. To liaise with external agencies relevant to the support work and clients and to record all such contacts.
27. To liaise with other staff about all relevant education and external programme activities planned or undertaken by clients.
Efficiency & Innovation
Personal
28. To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.
29. Be responsible for promoting a culture of continuous improvement.
30. To ensure that the work spaces used are kept clean to an appropriate standard.
31. In all activities adhere to Ferry Project policies and procedures.
32. Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder’s responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.
33. Bringing forward opportunities for business growth.
General
- Create and develop new business opportunities.
- Actively contribute to the development of strategy for the business.
- Contribute towards business planning processes.
- Demonstrate a commitment to personal and professional development.
Active Asset Management
Growth
- To act as a representative for the service and Project at internal and external events as required.
- To build strong working relationships with multi-disciplinary organisations, including Social Workers,
Family Workers, Police, etc. to ensure our customers receive a holistic support approach.
People & Structure
- Pro-active enforcement of the Organisations vision and values.
- Carry out training and development activities as identified and agreed in consultation with your manager.
B. Dimensions
Scope: The Resettlement Worker will work in an operational setting across the Fenland area, carrying a caseload of 10 Clarion Housing clients who require support carrying out support as well as working with other colleagues at Clarion Housing and other Rough Sleeper Initiative colleagues. As part of the team, they have a shared responsibility for the efficient running of the project, including responsibility for quality, compliance and Health and Safety.
C. Additional Information
i) Context/Environment
As a member of a team of staff at within Ferry Project, the Resettlement Worker shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.
The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, people with a history of mental health issues or people with physical disabilities.
Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.
The staff member will be supervised on a regular basis and the job performance appraised monthly with 1.2.1 meetings.as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.
ii) Skills/Knowledge/Experience
Essential:
· A good standard of literacy and numeracy.
· Being able to speak and write in an eastern European language fluently.
· A good knowledge of administrative procedures and their maintenance.
· A good knowledge and experience of operating client support procedures and systems.
· Up to date knowledge of Safeguarding legislation
· Good understanding of and commitment to working within best practice in relation to Health and Safety
· The ability to develop relationships, with both internal and external customers.
· Strong communication skills, both verbal and written and interpersonal skills
· To establish and work within clear professional boundaries at all times.
· The ability to work with stakeholders, third party agencies and voluntary organisations to support vulnerable adults.
· Have a full current driving license and be able to provide a car for work purpose.
Desirable:
· Experience of providing a high standard of administrative support, ideally in a small to medium project or business setting.
· The ability to write and produce clear reports.
iii) Competencies
Efficiency and Innovation
Problem solving
Innovative thinking
People and Structure
Company values
Communication
Personal Learning
Customer Focus
Customer and Results Focus
Person centred
Supportive
Collaborative working
Active Asset Management
Planning and prioritising
Growth
Innovative Creative thinking
Initiative
Regulatory Framework
Process Driven
Risk Management
Quality Management
0iv) Education
Essential:
· Effective administration skills.
· Effective client support skills.
Good communication
· Good IT skills including Word, and Excel and other role related IT systems as appropriate
Driving license
Own vehicle
speak and write in an eastern European language fluently
Desirable
· Good telephone skills
v) DBS -
A DBS is required for this role.
Pay: £30,468.12 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Referral programme
- Sick pay
Application question(s):
- Looking for anyone who has lived experience within the homelessness sector
Experience:
- supporting complex need clients in the community: 3 years (preferred)
Language:
- Fluent in Polish, Russian, Latvian, Lithuanian (preferred)
Location:
- Wisbech, Cambridgeshire (preferred)
Willingness to travel:
Work Location: In person
