Location: Sunbury - (Regular travel to client sites required)
Job Type: Full Time
Salary: Base salary + Commission (© 70k potential commission) + Car Allowance £5,208 + Fuel Card + Benefits.
Looking for the next step in your drainage career?
Do you have experience within the drainage industry and enjoy building relationships with customers?
Invincible Drain Care is looking for an ambitious and customer-focused Account Manager to manage and develop existing client accounts, identify growth opportunities, and support the continued expansion of our business.
This is an excellent opportunity for an experienced Senior Drainage Engineer, Surveyor, or Sales Consultant seeking to transition into a commercially focused role within the drainage industry.
You'll work closely with customers and operational teams to provide tailored drainage and plumbing solutions, helping clients solve problems while supporting business growth.
About Us
Invincible Drain Care provides responsive and highly effective drainage solutions, including:
CCTV Drainage Inspection & Surveying, Drain & Sewer Maintenance, Planned Preventative Maintenance, Emergency Drainage Response, Waste Management Services, and Plumbing Solutions, including emergency response.
We pride ourselves on delivering exceptional customer service and building long-term partnerships with our clients across multiple sectors.
The Role
Reporting to the Head of Sales, the Account Manager will be responsible for managing existing customers while identifying opportunities for account growth and new business development.
The role combines technical drainage knowledge, customer relationship management, commercial awareness, and business development.
Key Responsibilities
· Client Relationship Management
· Build and maintain strong relationships with existing customers.
· Act as the primary point of contact for assigned customers.
· Understand and assess customer requirements and expectations.
· Ensure excellent service delivery and customer satisfaction.
· Manage customer enquiries and resolve issues effectively.
· Support long-term customer retention and loyalty.
· Site Surveys.
· Conduct site visits and customer meetings.
· Develop suitable drainage and plumbing solutions.
· Work closely with operational teams to ensure customer needs are met.
· Prepare quotations, reports, and customer proposals.
· Ensure recommendations are technically and commercially appropriate.
· Follow up on quotations and progress opportunities.
· Support contract renewals and service reviews.
· Account Growth & Business Development
· Identify opportunities to expand services within existing accounts.
· Promote the full range of Invincible Drain Care services.
· Generate additional revenue opportunities through effective account management.
· Develop and maintain a pipeline of sales opportunities.
· Support new business generation activities where required.
· Internal Collaboration
· Work closely with operational and support teams.
· Communicate customer requirements effectively.
· Share customer insights and market intelligence.
What We're Looking For
Essential
· Strong customer relationship management skills.
· Excellent verbal and written communication skills.
· Commercial awareness and customer focus.
· Ability to prepare quotations, proposals, or reports.
· Good organisational and time management skills.
· Ability to manage multiple priorities.
· Self-motivated and proactive approach.
· Full UK Driving Licence.
Desirable
· Experience within the drainage or/and plumbing industry.
· Previous account management experience.
· Experience within a field-based sales or business development role.
· Knowledge of drainage regulations and industry standards.
· Experience managing customer contracts or service agreements.
· Understand what Success Looks Like for the business and the Account Manager
Our successful Account Manager will:
· Build trusted customer relationships.
· Retain and grow existing accounts.
· Identify opportunities for additional services.
· Deliver excellent customer experiences.
· Support achievement of revenue and growth targets.
· Develop a strong understanding of customer businesses and challenges.
· Become a trusted advisor to customers.
Why Join Invincible Drain Care?
· Attractive commission structure.
· Comprehensive training and support.
· Genuine career progression opportunities.
· Work alongside experienced operational and commercial professionals.
· Be part of a growing and ambitious business.
Apply Today
If you have experience in the plumbing and/or drainage industry and are looking to develop your career in account management, sales, and customer relationship management, we'd love to hear from you.
Join Invincible Drain Care and help us build long-term partnerships while delivering industry-leading drainage solutions.
We are committed to maintaining a diverse, inclusive, and fair workplace. We welcome applicants from all backgrounds and value skill, dedication, and integrity.
Pay: £26,436.80 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Have you previously conducted site surveys or customer meetings?
- 5. Have you been responsible for preparing quotations or technical reports?
- Have you identified and developed additional opportunities within existing customer accounts?
Experience:
- Account management: 2 years (preferred)
- Drainage or Plumbing : 2 years (required)
Licence/Certification:
- Drivers Licence (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
