Location: Godstone, Surrey
Company: Fairalls Builders Merchants (Part of IBMG)
Job Type: Full Time | Permanent
Working Pattern: Week 1: MondayFriday | Week 2: TuesdaySaturday
Established in 1990, Fairalls has built a reputation for outstanding service, quality products, and trusted expertise across the Southeast. As part of the Independent Builders Merchants Group (IBMG), we combine local knowledge with the strength of a nationwide network.
We're looking for a proactive and customer-focused Shop Floor Manager to lead the day-to-day running of our Godstone branch shop floor and yard. You'll support the Branch Manager in delivering excellent customer service, maintaining high operational standards, and leading a motivated team to achieve branch goals.
This is a hands-on role ideal for someone with supervisory experience in a Builders Merchant, DIY, Trade, or Retail environment.
Leading and motivating the shop floor and yard team
Delivering excellent customer service to trade and retail customers
Supporting branch sales targets and identifying opportunities to grow sales
Ensuring stock is available, replenished, and accurately managed
Maintaining high standards of merchandising and branch presentation
Managing daily branch operations to ensure efficiency
Promoting a strong health & safety culture
Developing and coaching team members
Resolving customer queries and issues professionally
Previous supervisory or management experience
Strong leadership and communication skills
Excellent customer service skills
Good organisational and problem-solving abilities
Ability to work in a fast-paced environment
Confidence managing people and operational processes
Basic IT skills including Microsoft Office
- Builders Merchant experience desirable
- DIY or Trade Retail background
- Knowledge of Heavyside and Building Materials
- Forklift Truck Licence
- Health & Safety qualification (IOSH or similar)
Competitive salary
Company pension
Training and development opportunities
Career progression within Fairalls and the wider IBMG group
Employee wellbeing support
Join a successful and growing builders' merchant business
If you're a customer-focused leader looking to develop your career within a respected builders' merchant business, we'd love to hear from you.
Fairalls Builders Merchants is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
