The Sticky Wicket are recruiting for an experienced Assistant Manager to come and join our team.
Based within the grounds of the Banks Riverside cricket venue, home to Durham County Cricket Club, The Sticky Wicket Bar is the home of good sport, good food and live music. A great all-rounder, serving quality ales and wholesome food, there’s no need to be stumped for choice.
As part of the management team, our Assistant Manager plays a key role in ensuring the smooth day-to-day operation of the bar and restaurant, delivering exceptional customer experiences and supporting the development of our team. You will lead by example, helping to create a welcoming atmosphere that keeps guests coming back time and time again.
As the successful Assistant Manager, you will be responsible for supporting the Venue Manager with the daily running of the business, supervising and motivating team members, ensuring excellent customer service standards are maintained, managing shifts, handling customer enquiries and feedback, and assisting with staff training and development. You will also oversee stock control, cash handling procedures, health and safety compliance, and ensure the venue is presented to the highest standards at all times.
We are looking for someone who thrives in a fast-paced hospitality environment and has previous supervisory or management experience within a bar, restaurant or similar venue. You will have excellent leadership, communication and organisational skills, with the ability to manage competing priorities and make decisions confidently. A hands-on approach, strong attention to detail and the ability to inspire and support a team are essential.
You will be comfortable working evenings, weekends and during major events, ensuring the venue delivers an outstanding experience during both busy matchdays and regular service periods.
But most importantly, you will have a genuine passion for hospitality, a commitment to delivering exceptional customer service, and the drive to help make The Sticky Wicket a destination venue for guests, supporters and visitors alike.
Key Responsibilities:
- Support the Venue Manager with the day-to-day operation of the bar and restaurant.
- Lead and motivate the team to deliver excellent customer service.
- Manage shifts and ensure appropriate staffing levels.
- Assist with recruitment, training and development of team members.
- Monitor stock levels and support ordering and stock control processes.
- Handle customer feedback and resolve issues professionally.
- Ensure compliance with licensing, health and safety, and food hygiene regulations.
- Support cash handling, banking and end-of-day procedures.
- Maintain high standards of cleanliness, presentation and operational efficiency.
- Assist in delivering successful matchday, event and live music operations.
What we're looking for:
- Previous experience in a supervisory or management role within hospitality.
- Strong leadership and people management skills.
- Excellent customer service and communication abilities.
- Good organisational and time management skills.
- Ability to remain calm and effective under pressure.
- Knowledge of stock management and operational procedures.
- A proactive, positive and flexible approach to work.
- Passion for hospitality and creating memorable guest experiences.
The position is full 30 hours per week and applicants must be available to work evenings and weekends.
The Company reserves the right to close this vacancy prior to the advertised closing date should either a high volume of applicants be received or a suitable candidate found.
Apply today and don’t miss out on this fantastic opportunity!
Job Types: Part-time, Contract
Contract length: 9-12 months
Work Location: In person
