Informal Queries
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For informal queries about the role, please contact Sue Horner (Head of Case Management) at [email protected].
Flexible Working
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We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.
Join the People team at an exciting time to help shape and influence our newly formed Case Management Team. With the opportunity to work on challenging and meaningful cases you will play a key role in delivering fair, consistent and high-quality outcomes across the institution.
You’ll be responsible for leading and managing a portfolio of complex and sensitive casework, including high-risk and contentious matters such as serious misconduct, grievance, discrimination and safeguarding cases.
There will be a particular focus on quality assurance, coaching and developing Case Advisers, and ensuring high standards of documentation, risk assessment and decision-making.
You will work collaboratively with colleagues across People Partnering, Legal and senior stakeholders to ensure fair, balanced and timely outcomes.
This role is critical in strengthening capability across the Case Management team and delivering a professional, trusted service across the organisation.
Some exposure to highly sensitive and complex situations is expected as part of the role.
In this role, your days will be varied, offering lots of opportunity to influence, lead and develop others.
