Vendor Support Administrator
Washington
£27,144
40 hours a week (Monday – Friday)
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Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
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Option to buy additional holiday days
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Your birthday off every year - paid
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One annual Well-Being Day for you to relax and recharge
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One paid Charity Day to give back and support a cause that matters to you
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Opportunities for career progression across the Cox Automotive network
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Competitive pension scheme
About The Role
The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.
To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times.
What You’ll Be Doing
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Respond to customer enquiries efficiently and professionally, both face-to-face, by telephone and via email, escalating issues where necessary.
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Accurately input vehicle documentation data within agreed timescales.
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Maintain efficient and accurate filing systems for all vehicle documentation.
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Complete monthly stock reconciliations of vehicle documents.
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Process daily post, ensuring documents are sent to the correct customers promptly.
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Provide administrative support to Auctioneers and Account Support Representatives.
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Support the simulcast function during sale days.
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Liaise with other Manheim branches as required to ensure a high level of service is provided to Vendors.
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Ensure all vehicle document packs are prepared and ready for each sale in line with Vendor and Branch requirements.
What We’re Looking For
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Excellent customer service skills with a professional and approachable manner.
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Strong administration and organisational skills.
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A keen eye for detail with excellent accuracy and data entry skills.
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Strong verbal and written communication skills, with the ability to build positive working relationships.
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Able to use your own initiative and adapt quickly and effectively to changing priorities.
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A collaborative team player who can work effectively with colleagues across the business.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
