Job Summary
The service support team offers United customers before and after care from purchase to delivery.
The role involves managing all business inquiries to ensure a seamless and professional customer experience. By efficiently resolving issues and overseeing back-office operations, this position enables the support & sales team to remain focused on driving sales
Offering amazing service/support is part of our company core values and ensures customer loyalty through a great customer experience.
Main Responsibilities:
- Order Entry
- Charges/Billing for certain sites
- Delivery issues and finding resolutions
- Login Details for our customers to order stock
- Price enquiries/Quotes
- Collections
- Problem resolutions
- Inbound /Outbound telephone calls
- Live Chat
- Emails
Skills and Qualifications
- Team Player, be professional, do the right thing by having a duty of care to our customers and your colleagues
- Confident communicator with excellent listening and telephone skills
- Ability to prioritise work and have good problem-solving skills
- Ability to use Microsoft Office, Excel & Power point
- Positive and professional attitude
About United UK
United UK is the UK’s No.1 single-source supplier of non-food consumables to the hospitality industry.
United simplifies procurement of non-food consumables for multi-site businesses across the hospitality industry, consolidating everything into one streamlined process.
We reduce the hassle of managing multiple vendors, saving our customers time and money ensuring consistent quality of service so they can focus on running their venues
We excel in streamlining supply chains, offering a comprehensive range of products through a single, user-friendly online ordering portal.
At United UK, we pride ourselves on delivering products at unbeatable prices while maintaining high standards of efficiency and sustainability. Our commitment to world-class service sets us apart, with a diverse range of products and services designed to meet the unique needs of the hospitality industry.
If you are passionate about providing excellent service and enjoy working in a dynamic environment, we would love to hear from you!
Job Type: Full-time
Pay: £25,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Experience:
- customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
