About us
Adiuvo is the UK and Ireland's only specialist out-of-hours emergency call handling service for the property management industry. We look after 1 million+ properties on behalf of our clients and when something goes wrong out of hours, we're the team that responds. In May 2026, we've been named Service Provider of the Year at the ACE Awards for 3 years running and its recognition the whole team has earned.
Real calls. Real consequences. Real decisions.
Visit our website to find out more www.adiuvo.org.uk
What the role involves
- You'll be the first point of contact for residents, property managers and building staff calling about emergency maintenance issues outside office hours. Anything from a lift breaking down to a heating failure affecting an entire block to a flood in a communal area.
- Your job is to listen, triage what's happening, decide what needs to happen next and own it through to resolution.
- You'll join our team as an Out - of - Hours Response Coordinator, because that's exactly what you'll be.
- Initially, you'll focus on taking inbound calls and logging tickets on our system. As your knowledge and confidence grow, you'll move into making decisions, instructing contractors and managing live situations through to resolution.
- Within 12 months, you'll be fully actioning tickets end-to-end. No two shifts are the same and you'll be trusted to handle whatever issues present.
- You'll work closely with colleagues across the UK, Ireland and our fantastic team in Bangalore, India.
What we're looking for: You don't need a background in property, we'll teach you everything you need to know. What matters more is that you're calm under pressure, clear in how you communicate and the kind of person who takes ownership of a problem and sees it through to completion. You'll be expected to make real decisions, sometimes quickly, sometimes with limited information and to be able to stand behind them. You'll be working remotely for the most part, mostly evenings and weekends, so you need to be comfortable working independently and staying focused when things get busy.
Specifically, we'd love to hear from you if you:
- Are a confident, clear communicator on the phone and in writing?
- Can you stay composed when a caller is stressed or the situation is urgent?
- Can you make sound decisions under pressure and take responsibility for the outcome?
- Do you have good attention to detail and take pride in doing things properly?
- Are you reliable, self-motivated and comfortable working independently?
- Do you have some experience in a customer-facing or call handling roles? (Useful but not essential)
What we offer
- A fully remote role for the most part with structured training and real support from day one , including occasional in-office or team training days as part of your development
- A clear progression pathway, starting with call handling and triage, moving through to full end-to-end ticket ownership, with the knowledge and competence of an out-of-hours property manager
Start date/Training: July 17th - July 31st - further detail will be supplied to successful candidates.
Application Process:
1. Apply via indeed and submit your CV.
2. All applicants must complete the Test Gorilla Assessment. (Please complete this as soon as possible, takes approx 39 minutes and best completed on laptop or desktop) https://app.testgorilla.com/s/vrazo5ek
3.Successful candidates will then be invited to a competency based interview
Shift Patterns Available:
Pattern 1 | Tue, Fri, Sat | Tue 5pm–11pm; Fri 5pm–11pm; Sat 3pm–11pm | 6, 6, 8 | 20
Pattern 2 | Thu, Sat, Sun | Thu 5pm–1am; Sat 1pm–11pm; Sun 10am–6pm | 8, 10, 8 | 26
Pattern 3 | Mon, Sat, Sun | Mon 7pm–1am; Sat 11am–11pm; Sun 11am–11pm | 6, 12, 12 | 30
Pattern 4 | Wed, Sat, Sun | Wed 5pm–11pm; Sat 2pm–10pm; Sun 3pm–11pm | 6, 8, 8 | 22
Pattern 5 | Fri, Sat, Sun | Fri 5pm–10pm; Sat 9am–9pm; Sun 8am–4pm | 5, 12, 8 | 25
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Cheltenham GL50 1TA
