The role
As part of a high performing team to provide an efficient, friendly and responsive service to internal and external customers.
To receive and respond to requests for support by following documented procedures, providing information to enable resolution or promptly allocating unresolved calls as appropriate.
To maintain accurate records of actions taken.
First Line Technology support for the whole organisation including supporting staff, board committee members and external suppliers
The role is hybrid with a minimum of 3 days in the office.
Due to the location of our Sittingbourne office we do advice that you will require a full UK driving license with access to your own vehicle to get to work.
What you’ll need
Experience of working with Office365 software
Experience in Customer Service or similar role
Ability to work well independently, under pressure and in line with our SLAs
Experience in complex problem solving, and identifying when to escalate queries
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Tuesday 11th August 2026 at 23:59
Shortlisting: From 12th August 2026
Interviews: W/c 17th August 2026
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
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Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
