Receptionist (Part Time)

Wolverhampton Wanderers FC -
Wolverhampton

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Job details

Part-time
3 hours ago

Qualifications

Microsoft Word
Driving Licence
Microsoft Outlook
Event coordination
Administrative support experience
Event management experience
Front desk
Safeguarding procedures
Typing
Child safeguarding
Microsoft Outlook Calendar
Communication skills

Full job description

JOB DESCRIPTION

JOB TITLE: Receptionist (Part Time)
DEPARTMENT: Reception
REPORTS TO: Executive Assistant
LOCATION: Molineux Stadium
HOURS: 15 hours per week (Thursday & Friday)
DATE: August 2026

We are Wolves. English football’s original innovators.

As a founding member of the Football League, we boast one of the richest histories in the beautiful
game, shaping modern football while always staying true to our Old Gold roots.

Our purpose is to make our pack proud by uniting our city, inspiring our communities and delivering
unforgettable moments.

We challenge ourselves to be brave, embrace new ideas and take ownership of our actions, while
earning trust through integrity, respect and humility. United as One Pack, we care for one another,
celebrate our differences and work together to achieve more than we ever could alone.

At Wolves, we honour our past while shaping our future. Creating lasting memories for our
supporters, our city and each other.

_____________________________________________________________

Job purpose

The Receptionist will report to the Executive Assistant to ensure the smooth running of the
reception and site. You will oversee administration functions for the department, such as answering
telephone queries and being the first point of call for visitors to Compton.

_____________________________________________________________

Key responsibilities

To co-ordinate the reception desk for Compton, being the first point of call for meeting and

greeting fans, visitors and conference customers

To oversee administration functions for the department, such as answering telephone

queries, ordering of stationary, office maintenance requirements.

To support the Executive Assistant for the smooth function of the department.

General responsibilities

Compliance with Club policies

Compliance with the Club’s health and safety procedures

Compliance with the Club’s safeguarding policies

To promote the Club’s values

To work consistently to embed equality & diversity into the Club

To undertake such other duties as may be reasonably expected

To maintain professional conduct at all times

V1 February 2019

_____________________________________________________________

Key relationships

Executive Assistant - 1 to 1 Line Management and support.

Heads of Departments

Wolves Staff

Security Team

Members of the general public/fans

External catering partner

_____________________________________________________________

Equality, Diversity, and Inclusion

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation’s strategic aims to remove barriers and address inequality. You will play
an active role in promoting an inclusive, discrimination-free environment that ensures fair access to
opportunities and resources. This includes fostering a culture of dignity, respect, and belonging
where everyone is empowered to contribute, perform, and reach their full potential.

_____________________________________________________________

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children, young people and adults

at risk. We expect all those associated with WWFC to share this commitment. This means that the

post-holder is required to apply all relevant policies and uphold the Club’s commitment to

safeguarding children, young people and adults at risk.

__________________________________________________________

Scope of Work

To co-ordinate the reception desk for Molineux, being the first point of call for meeting and greeting
fans, visitors and conference customers.
_____________________________________________________________

Hours of Work

This role will cover 15 hours per week, split across the below days.

15 hrs – Thursday & Friday

V1 February 2019

Person Specification
Job Title: Receptionist

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential

Experience of working in an administration role.

A proven track record in a high energy, fast moving, pressurised environment.

Ability to deal with confidential and sensitive information.

An understanding of Safeguarding children, young people and adults at risk and wellbeing

considerations.

Desirable

An interest in football

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

Proficient in use of word and excel.

Competent in Outlook diary and email management.

Willing to learn the use of new database programmes such as Monday.com

Able to develop effective working relationships at all levels.

Able to manage own time and tasks efficiently with a high attention to detail.

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

Understanding of how to work safely with children, young people and adults at risk to uphold

Safeguarding best practice.

Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

equality and diversity within Club.

Ability to multi-task and handle changes to plans and workload in a positive manner.

Possess communication skills that are clear, engaging and responsive.

Management of time, working to tight deadlines to ensure priorities are met.

A proactive approach and the ability to work well under pressure in a fast-paced, demanding role.

Highly effective written and verbal communication skills.

Conscientious and motivated with high level of personal initiative.

Approachable, personable and humble.

Strong team player.

Willing to self-evaluate and work towards continuous improvement.

Prepared to take on whatever work is required to support the team.

Experience: proven record of experience in a particular field, profession or specialism.

Essential

Proven experience of working in a people centred environment.

Development of administration processes and procedures

Desirable

Working with the general public

V1 February 2019

Customer service experience

Experience of event management

Qualifications: the level of educational, professional and/or occupational training required

Essential

Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.

FA Safeguarding Children Workshop).

Desirable

Clean driving licence and own car.

V1 February 2019

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