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Be the escalation point and principle contact for all customers ensuring their needs are fully met.
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Carry out visual building inspections both internally and externally to ensure that the presentation of the building meets the very highest standards.
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Supervise and manage all front-line staff, ensuring a smooth and efficient operation of all facilities.
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Support with the recruitment, on-boarding and training of new recruits.
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Manage people issues that may arise within the team, in line with BH Live policies and procedures.
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Be responsible for the security of the buildings whilst on duty and respond to emergency calls.
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You may need to be available to attend emergency calls whilst off duty.
- A Supervisory/management qualification or practical experience of line managing people/teams
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A valid first aid at work qualification.
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A valid National Pool Lifeguard Qualification (NPLQ).
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Experience of dealing with customers face to face.
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An understanding of Health & Safety, environmental health and fire legislations within the leisure industry.
- Onsite parking
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Training and development opportunities
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BH Live Active - Gym membership
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Health cash plan
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Employee Assistance programme
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Company pension matched up to 6% contributions
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Colleague discount on food and drink
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Colleague recognition
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Birthday / Celebratory day off
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Loyalty Rewards
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.
Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.
As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk.
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
