We are looking for an ambitious, driven, and customer-focused Customer Service Assistant to join our expanding team in Sheffield.
This is an exceptional opportunity to kickstart your career in customer engagement and service delivery. As a Customer Service Assistant, you will gain hands-on experience across key operational areas, working closely with supportive colleagues, learning how our business handles customer relations from the ground up, and developing the communication and problem-solving skills needed to step into future leadership roles.
Whether you are a recent school/university leaver or an ambitious individual looking to build a stable career path, you will be supported with structured training, personal mentorship, and clear milestones for rapid career advancement.
Your Responsibilities
As a Customer Service Assistant, you will:
- Customer & Service Support: Welcome customers warmly, handle inquiries efficiently, and ensure exceptional service delivery across every interaction.
- Daily Operations Exposure: Support day-to-day customer workflows, assisting with inquiries, problem resolution, and maintaining high service standards.
- Performance & Goal Tracking: Work towards individual and team service targets while maintaining a customer-first approach.
- Systems & Record Keeping: Assist with basic administrative tasks, maintaining accurate customer logs, CRM records, and interaction details using internal systems.
- Cross-Functional Support: Rotate through key service functions (e.g., Inbound Support, Client Success, and Operations Administration) to build a well-rounded understanding of the organization.
- Process Improvement: Participate in team catch-ups, proposing practical, creative solutions to improve daily workflows and customer satisfaction scores.
- Personal & Professional Development: Attend structured customer service workshops, communication training, and team coaching to prepare for future supervisory responsibilities.
We're Looking For Someone Who Is
- A Positive Communicator: Confident, friendly, empathetic, and passionate about engaging with people and representing our brand.
- A Strong Team Player: Able to build rapport easily across diverse teams and support colleagues during busy peak hours.
- A Practical Problem-Solver: Adaptable, detail-oriented, and comfortable resolving customer concerns efficiently in a fast-paced environment.
- Goal-Oriented & Dependable: Punctual, eager to learn, open to feedback, and resilient when navigating day-to-day challenges.
- Organised & Attentive: Able to manage multiple inquiries while maintaining high attention to detail.
- Career-Minded: Genuinely interested in building a long-term career in customer service, client relations, or contact center operations.
Prior experience in retail, hospitality, customer support, sales, or administration is beneficial but not essential—we prioritize potential, drive, and a great attitude, with comprehensive training provided from day one.What You'll Receive
- Competitive Base Pay: Plus performance-based incentives and bonuses.
- Fast-Track Career Progression: Clear pathways into Senior Customer Service Representative, Team Lead, and Operations Manager roles.
- 1-on-1 Mentorship: Direct access to experienced team leaders and department managers.
- Comprehensive Skills Training: Practical customer service workshops and continuous on-the-job learning.
- Recognition & Reward Programmes: Frequent performance incentives, awards, and team milestones.
- Team Socials & Events: A supportive, inclusive, and highly collaborative workplace culture.
Why Join Us?
We believe great customer service professionals and future leaders aren't born—they are built through hands-on experience, continuous support, and genuine opportunity. From day one in Sheffield, you will be given the tools, guidance, and platform to develop your skills and confidence. We actively recognize hard work, reward high performance, and consistently promote internally.
Apply Today
Ready to take the first step toward an exciting and rewarding career?
Apply today to join our team in Sheffield as a Customer Service Assistant.
We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Hiring decisions are based solely on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
