Black Chalk & The Tasting Room
Black Chalk is a producer of high-quality English wines, both sparkling and still. Our home in the picturesque Test Valley incorporates 30 acres of vineyards, a winery and more recently, a Tasting Room and Courtyard. We have established ourselves as an excellent venue for tours, tastings and other events, such as winemaker dinners, corporate functions and weddings. The Tasting Room is the main hub of Black Chalk’s hospitality offer. It operates primarily in the daytime, during which we offer a range of locally sourced food options to complement our wines. We also open occasionally in the evenings, for example when we host our Friday night food trucks. Our new Tasting Room Supervisor will be instrumental in managing our various Tasting Room operations and ensuring that out visitors continue to receive the high level of guest experience that Black Chalk has become known for.
Key responsibilities
- Supervision of the Tasting Room and Courtyard - with the Circle vineyard, capacity can reach up to 100 guests.
- Leading the Front of House team in delivering excellent customer service to our guests. This will require working with the General Manager at times and at other times as the sole manager on shift.
- Working with the Tour hosts to ensure that our wine tour guests (2000+ per year) receive a premium experience.
- Active promotion of Black Chalk wines to our customers.
- Assisting with bespoke events throughout the year, such as weddings and corporate days, which will require working outside of our normal operating hours.
- Working with the Front of House servers in taking orders, making drinks and clearing away etc.
- Food preparation (in the form of cold platters/cheeseboards)
- Supervision of our retail shop which is incorporated within The Tasting Room.
- Assisting with stock management (re-ordering etc) of Tasting Room products.
- Operation of the point of sales system. In the absence of the General Manager, the FoH supervisor will be responsible for ensuring that all payments are taken correctly from our customers and for resolving any issues with the electronic systems.
- Maintaining high levels of cleanliness at all times, including when opening and closing the business.
- Ability to work flexibly as hours will fluctuate with the seasons. The Tasting Room is open 7 days a week in the summer season, including later closes at the weekend.
Academic qualifications & Experience
- Level 1 Food Safety - mandatory (can be attained during induction period)
- Level 1 Health and Safety - mandatory (can be attained during induction period)
- WSET qualifications - desirable
- Experience in a catering and hospitality at a management level is essential.
- Experience/confidence in making drinks including espresso coffee is essential. Confidence and knowledge of basic kitchen operations/food preparation is important.
- The Tasting Room Supervisor will be expected to be an ambassador of Black Chalk. This will involve being able to talk confidently about our wines but full training will be provided as part of the role.
- Wedding and corporate event experience would be desirable.
Job Type: Contract
Pay: £14.00 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
