The Wool Company
Based near Bodmin, Cornwall
Office-based | Full-time or 4 days considered
£27,000–£30,000 full-time equivalent, depending on experience
The Wool Company is a long-established premium natural-fibre business looking for a capable, friendly, highly organised, and experienced E-commerce Customer Service & Administrator to join our small team.
This is a varied, hands-on role covering:
- Customer service by phone, email and live chat
- Returns administration, including recording return reasons
- General office admin
- Invoice processing and admin support
- Amazon-related admin
- Supporting the wider team, including warehouse and stock control, when needed
- Previous e-commerce experience with Shopify, Linnworks, Mirakl, or Mintsoft is essential.
We are looking for someone with:
- excellent written and spoken English
- a warm, professional telephone manner
- strong computer skills
- a high level of accuracy and organisation
- a positive, energetic and can-do attitude
- willingness to learn our products properly and advise customers well
- openness to learning and using AI tools to improve customer service and admin workflows
- Likes dogs, as we have a well-behaved office dog.
This role is based in a rural location in Cornwall, so own transport is essential, as there is no public transport access.
We are a very small team, and our office is in a converted barn rather than a corporate office. It is set in a beautiful, quiet location that is practical, friendly and down-to-earth, and this role would suit someone who enjoys being part of a small business where they can really make a difference.
For the right person, this could develop into a broader long-term role within the business.
To apply, please send your CV and a short note explaining why the role interests you and why you would be a good fit.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work Location: In person
