We are hiring!
We are looking for a Full Time Customer Service and Distribution Assistant to join our team on a permanent contract.
As a Customer Service and Distribution Assistant, you will play a vital role in ensuring our customers receive the best experience possible. You’ll handle inquiries, process orders, and assist in managing the distribution of our products.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate information and support.
- Prepare orders for shipment by picking, packing, and labelling items accurately and manage returns in a timely manner.
- Assist with inventory management and distribution logistics including stock replenishment and cycle counting.
- Collaborate with the sales and distribution teams to ensure efficient operations.
- Coordinate with carriers and logistics partners to schedule pickups and deliveries.
- Maintain accurate records of customer interactions and transactions.
- Help resolve customer complaints and feedback with professionalism and empathy.
- Participate in team meetings and contribute ideas for improving customer service and processes.
- Assisting quality control and liaising with the workshop and Daniella Draper stores to resolve queries
Skills & Experience:
- At least 3-years customer service experience is essential.
- Hard-working and reliable with a passion for jewellery and lifestyle products.
- Strong organisational skills with attention to detail and the ability to multitask effectively.
- A team player with excellent communication and interpersonal skills, with the ability to work collaboratively with different teams.
- Excellent knowledge of Microsoft office.
Daniella Draper is proud to be an equal opportunities employer, committed to creating an inclusive culture where our employees have the opportunity to reach their full potential without prejudice and discrimination. As a global business, our jewellery is designed for everyone, everywhere and we celebrate the diverse voices of our customers, staff and suppliers who together form the heart of the Daniella Draper family.
Benefits:
- Employee discount
- On-site parking
- Store discount
Ability to commute/relocate:
- Grimsby DN31 3AT: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
