Join Our Team
The Role: Operations and Client Services Executive
Location: Shoreditch, London
Hours: Full-time
Hybrid Working: This is a hybrid role, with three days a week based in our Shoreditch office (Tuesday to Thursday) and two days working from home (Monday and Friday). As the role involves regular video calls with speakers, clients and colleagues, you'll need a suitable home working environment.
The Role
This is a varied role supporting the delivery of our public and bespoke in-house training courses. You'll work closely with our speakers, delegates and clients, making sure everything is in place before a course begins, supporting things on the day and following up afterwards.
No two days are the same and you'll often find yourself juggling a number of different priorities, so we're looking for someone who is highly organised, enjoys variety and takes pride in delivering a great experience for everyone they work with.
What You'll Be Doing
Your responsibilities will include:
- Coordinating both our public and bespoke in-house training courses
- Building strong relationships with speakers, delegates and clients
- Supporting speakers before, during and after their training, including platform run-throughs and course administration
- Hosting online and face-to-face training events, welcoming delegates and introducing speakers
- Responding to enquiries and providing a high standard of customer service throughout the customer journey
- Managing course changes, cancellations and other day-to-day event administration
- Ensuring course information and internal systems are accurate and up to date
- Supporting the wider team with marketing activity, website updates, invoice processing and other business administration
We're looking for someone who...
- takes pride in delivering an excellent customer experience
- has excellent attention to detail and takes pride in getting things right
- is highly organised and enjoys keeping lots of moving parts on track
- enjoys working with people and building strong relationships
- communicates confidently and professionally, both over the phone and by email
- enjoys working as part of a small team
Pay: £28,000.00-£32,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London EC2A
