Job Advert
Retail Manager - St Elizabeth's Charity Shop
Location: Saffron Walden
Salary: £12.84 per hour
Contract: Flexible / Casual (as and when required)
Do you love retail, enjoy bringing people together and want your work to have a genuine purpose?
At St Elizabeth's Charity Shop, every sale helps us support children, young people and adults with complex needs - so when you're welcoming a customer, sorting donations, creating an eye-catching display or supporting one of our amazing volunteers, you're helping make a real difference.
We're looking for a confident and enthusiastic Retail Manager to join our team on a flexible, casual basis, providing cover and support when needed.
If you're looking for a role where you can use your retail skills while giving something back to your local community, we'd love to hear from you.
More than just a charity shop
Our shops are an important part of the St Elizabeth's community. They raise vital funds, bring people together and help us share our mission beyond our beautiful countryside site.
You'll work alongside a dedicated team of volunteers, helping create a welcoming shop where customers enjoy coming back and donations are given a new lease of life.
No two shifts will be quite the same. You could be supporting volunteers, creating an inspiring shop floor, serving customers, managing donations or helping the team reach it's sales targets.
And every day, you'll know that what you do contributes to something bigger.
About St Elizabeth's
St Elizabeth's is a care and education charity that has supported children, young people and adults with complex medical and learning needs for over 120 years.
Based in 60 acres of the peaceful Hertfordshire countryside, we provide specialist education, residential care, supported living and on-site health services.
Our mission is simple: to help everyone we support Live Life to the Full
Our values - aspirational, collaborative, joyful and compassionate - shape everything we do, including the way we work with our customers, volunteers and colleagues.
About the Role
As a Retail Manager, you'll provide flexible support to our charity shop team, helping keep the shop running smoothly whenever cover is needed.
You'll play an important role in creating an excellent experience for both customers and volunteers.
Key responsibilities;
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Support the day-to-day running of the shop, including opening and closing, cash handling and stock management.
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Create a warm, welcoming environment for customers and volunteers
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Help drive sales and achieve shop targets
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Maintain high standards of merchandising, presentation and stock rotation
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Supporting the recruitment, training and motivation of volunteers
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Provide leadership and support when stepping up in the Shop Manager's absence
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Ensure charity policies, retail standards and health & safety requirements are followed
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Make the most of donated stock and help turn donations into vital funds for St Elizabeth's.
About you
You don't need to have worked in a charity shop before. What matters most is your attitude, confidence and willingness to get stuck in.
We're looking for someone who is:
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Proactive - happy to use your initiative and make things happen
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Approachable - friendly, supportive and comfortable working with a wide range of people
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Customer-focused - passionate about creating a positive experience for everyone who visits the shop
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Organised and reliable - able to keep things running smoothly, even when things get busy
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Flexible - comfortable working on an as-and-when-required basis and adapting to the needs of the shoo
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A team player - able to work collaboratively while also taking the lead when needed
Previous retail or charity shop experience is desirable, but full training will be provided.
Why Join St Elizabeth’s?
- Flexible work – choose shifts that fit around your commitments
- 10% staff discount on items for sale
- Eligible for Blue Light Card
- Discounted gym membership at Manor of Groves
- Employee Recognition Scheme
- Life Assurance
- Recommend a Friend payment up to £500*
- Confidential employee assistance programme
- Fully funded DBS
- Contributory pension scheme (if eligible – automatic enrolment after 3 months)
If you’re enthusiastic, community-minded and looking for flexible work that makes a real impact, we’d love to hear from you.
How to Apply
Submit your completed application form and CV via our website. Applications are reviewed on a rolling basis, so early applications are encouraged.
Safeguarding & Inclusion
We are committed to safeguarding and promoting the welfare of vulnerable children and young adults. All appointments are subject to satisfactory references and an enhanced DBS check. This role involves regulated activity.
St Elizabeth’s is an equal opportunities employer and welcomes applications from all backgrounds. If you require reasonable adjustments during the recruitment process, please contact us.
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