Are you calm under pressure, sharp on detail, and at your best when the city sleeps?
We’re looking for a Night Shift Leader to be the heartbeat of our hotel after dark — ensuring our five-star service shines 24/7.
We believe luxury never sleeps. While our guests relax, you’ll be keeping everything running smoothly — from late check-ins and guest requests to overseeing safety and supporting the night team.
Our team are the heart and soul of all we do. Here’s what you’ll be up to:
- Leading the front office team during overnight operations
- Managing night audits, reports, and handovers with precision Handling guest queries with professionalism and warmth
- Ensuring guest safety, security, and peace of mind
- Supporting room service, housekeeping, or wherever needed — no two nights are the same!
We live by our values – and we’d love you to bring them to life every day:
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here
- Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - We’re looking for someone who values transparency, takes ownership, and builds trust through their actions.
Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme: Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Splendid Hospitality Group opened the UK’s first Four Points Flex by Sheraton in 2024 following a £50 million investment. The Art Deco inspired building is located in a prime location within walking distance of Euston, Kings Cross & St Pancras International stations. 201 cosy guest rooms with a modern feel and stylish, nature- inspired decor, as well as a bustling restaurant, bar and an onsite Caffé Nero.
