An opportunity has arisen to provide an efficient and high-quality booking and scheduling service to meet the requirements of the Directorate and to support the Directorate and Trust in achieving its key access targets.
The successful applicant will be expected to liaise with senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.
Undertake to always act in a professional and polite manner maintaining high levels of customer care.
Maintain good relationships, communicating with all disciplines within the Trust.
Maintain good relationships and effective communicative with patients, relatives and carers and resolving patient concerns using negotiation and listening skills.
Actively participate in the department and in other group meetings
Analytical and Judgement Skills
Management of waiting lists and rebooking lists to ensure that appointments are allocated to patients in accordance with the current policy.
To extensively use Pennine IT systems and other associated systems as and when required to retrieve or update information and demographics.
Be trained to use the Patient Administration System (PAS), Choose and Book, Agile, TIMS, GI tool and any other computerised system installed within the Trust.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care , appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
