This role requires an individual to join the Intellectual Disability & Developmental Service (IDD) Single Point of Access (SPA) team working on a part time basis. We are seeking an individual with excellent organisational skills with the ability to work without direct supervision, prioritising all incoming referrals and acting on own initiative, where required; pre-empting issues and working to solve them in an appropriate manner. In addition, capability of providing a good typing, and customer service, applying effective written and verbal communication systems and also working as part of a team.
To respect and maintain confidentiality and possess a flexible working approach
This role requires an individual with the skills, expertise, and sound knowledge in working with individuals with an Intellectual Disability. The individual will be able to work as part of a team as well as autonomously and be able to prioritise referrals screening according to their level of need.
You will be experienced with sourcing information from people with an IDD, carers and wider MDT via the telephone as well as identifying and responding to any safeguarding concerns.
Maintain a professional attitude as a representative and first point of contact for referrers to IDD Community services.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire,Leicestershire,Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols.
To use communication skills effectively to enable referrers to explain needs and the assistance required.
To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.
To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians.
To be responsible for data input in electronic clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required.
To ensure that electronic systems are kept up to date at all times by entering and amending information onto the computer database as required to allow audit and relevant reports to be produced as required.
To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.
To cover in the absence of other SPA colleagues.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
