The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities and we lead with integrity.
We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.
The North Face Westfield London - White City is owned and operated by Ellis Brigham Mountain Sports.
Ellis Brigham’s mission is to share with customers our passion for the outdoors.
Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come.
Who are we looking for?
The ideal candidate will have prior experience in a supervisory role.
We seek an individual who is highly organized, customer service-oriented, and passionate about retail. The successful candidate will be self-motivated, resilient, and driven, demonstrating patience, determination, and the ability to bring high levels of energy and commitment to the team.
Excellent verbal and written communication skills are essential, along with strong communication abilities with Head Office.
Collaboration will be key to optimizing store performance while maintaining exceptional customer service.
We expect you to embody and uphold our Guiding Principles:
- Live with Integrity
- Act Courageously
- Be Curious
- Act with Empathy
- Persevere
Key Responsibilities:
- Represent The North Face brand, consistently promoting and embodying our brand values.
- Support the Management Team in delivering a world-class brand experience for customers in a prominent location.
- Lead, motivate, and inspire the store team to reach their full potential.
- Assist in managing and delegating operational procedures effectively.
- Communicate efficiently with Head Office and ensure that team targets are clearly delivered.
- Contribute to maintaining the health, safety, and well-being of all staff members.
- Ensure the store's visual merchandising aligns with brand guidelines and facilitates an easy and enjoyable shopping experience.
- Coach the store team to meet and exceed key performance indicators (KPIs) and continuously seek improvement.
- Demonstrate a strong commitment to providing a non-discriminatory and physically and mentally safe environment for both employees and customers.
- Promote an eco-conscious and sustainable approach in all aspects of work and encourage this mindset in others.
- Engage with the world around us through activities we support, inspiring others through a passion for what we do.
What’s in it for you?
- Highly competitive salary
- Opportunities for development and progression
- Training in all our great products with the chance to learn more at ‘’On the Hill’’ training days
- Staff discounts and Pro-deal.
- Charity days
- Cycle to work scheme
Ellis Brigham is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristics. If you require any reasonable adjustments to your application process, please advise us when you are invited to interview.
Please apply including an up-to-date CV and Cover Letter outlining why you think you would be suitable for the role.
Closing date: 17th July 2026
Pay: £14.85 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- What are the three most important skills a Store Supervisor requires to be successful at their job?
- What is your favourite North Face product and why?
Experience:
- Store Supervisor: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
