About Us
StoryTerrace turns life stories into books using its proprietary software platform, Bookmaker. We are the market leader for ghostwritten memoirs in the UK and the US. Our fast-growing PRO line focuses on thought leadership books for public speakers and C-level executives.
About the Role
We're looking for a highly organised, client-focused Senior Editorial Project Manager to lead book projects from kickoff to publication across both our premium PRO and Classic lines. This is a strategic, client-facing role where you'll manage complex creative productions, coordinate multi-stakeholder teams, and deliver an exceptional publishing experience while driving commercial outcomes across your portfolio.
At its core, the Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.
Key Responsibilities
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Plan, prioritise, and balance 60–80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines.
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Act as the primary contact and operational liaison between the client, strategist (PRO), writer, development editor (PRO), designer, copyeditor, typesetter, and internal team.
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Build trusted relationships with clients via phone and email, acting as a calm, confident, and empathetic guide throughout their journey.
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Drive client satisfaction, retention, and advocacy handling complex conversations, sensitive subject matter, and emotionally charged feedback with professionalism and emotional intelligence.
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Identify, present, and close upgrade opportunities within your project portfolio, with a genuine commercial awareness of the value you're managing.
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Troubleshoot challenges that arise during production, identify practical solutions, and escalate where necessary.
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Ensure final outputs meet StoryTerrace's editorial and production benchmarks (without being a hands-on editor).
About You
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At least 3–4 years of project management experience, ideally in publishing, media, or a content-led environment though we'll consider strong candidates from other fast-paced client-facing backgrounds.
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Proven ability to manage multiple concurrent stakeholders, timelines, and competing priorities without dropping the ball.
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Strong customer-facing experience, with confidence navigating nuanced, emotionally complex client situations.
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Commercial awareness - you understand the value of a client relationship and can identify and support upsell opportunities naturally and credibly.
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A Bachelor's or Master's in English, Creative Writing, or a related field is strongly preferred; excellent written English is essential.
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Comfortable with systems, new technologies, and AI-enabled tools.
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Proactive problem solver, calm under pressure, and confident working independently in a fast-moving scale-up environment.
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Collaborative, adaptable, and motivated by delivering meaningful outcomes.
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Must be based in and eligible to work in the UK.
️ Compensation, Perks & Benefits
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Annual base salary £32,000–£34,000 depending on experience, plus bonus and commission scheme
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Hybrid role with 1 office day per week (Aldgate, London)
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25 vacation days + 8 bank holidays
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Pension (4% employer + 4% employee)
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Private healthcare
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A genuinely meaningful product with real emotional impact
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A collaborative, mission-driven culture in an international scale-up environment
Join Us
At StoryTerrace, we're as passionate about our people as we are about our product. We believe in hiring for heart and drive, and we're committed to building a team that reflects a wide range of backgrounds and experiences.
