Night Porter (Part-Time)
The Royal Toby Hotel – Deckers Group
Shift Pattern: 10:00pm – 8:00am
Hours: Initially 2–3 nights per week, with additional ad hoc shifts and holiday cover available
Location: Rochdale, OL11 3HF
About Us
Deckers Group proudly owns and operates a collection of well-established hospitality and retail businesses across the Northwest, including The Royal Toby Hotel, Cenetta Ristorante, The Rhydding Suite Function Venue, and our wholesale drinks and ancillary products division.
As a family-run business, we believe our people are at the heart of our success and are committed to investing in those who help make our businesses exceptional.
The Role
We are currently seeking an experienced and professional Night Porter to join our Front of House team at The Royal Toby Hotel. This is a key position within the hotel, working independently in a fast-paced and sometimes challenging environment, ensuring outstanding guest service, safety, and smooth overnight operations.
This role requires flexibility to cover additional shifts when needed, including holiday cover.
Key Responsibilities
Reporting to the Revenue & Operations Manager, duties will include:
Welcoming guests and managing late check-ins/check-outs
Settling guest accounts and posting room charges
Handling guest enquiries in person and by telephone
Taking reservations using the Rezlynx booking system
Responding to guest requests and resolving issues calmly and professionally
Removing room service trays from corridors
Carrying out overnight security checks and ensuring guest safety
Acting as Fire Marshall and First Aider (full training provided)
Completing night audit procedures and end-of-day/month administrative tasks
Maintaining cleanliness in public areas, including reception, bar, and restaurant areas
Preparing the restaurant for breakfast service
Lighting the fire during winter months ready for guests in the morning
Monitoring stock levels and ensuring hotel supplies and equipment are readily available
Providing exceptional hospitality and ensuring guests’ expectations are exceeded
About You
To be successful in this role, you will have:
Significant experience in a hotel Night Porter role
A confident, professional and guest-focused manner
Strong communication and problem-solving skills
Good IT skills and the ability to manage overnight administrative tasks
The ability to work alone, use initiative and remain calm under pressure
A flexible approach to working additional shifts when required
The physical capability to undertake a hands-on role
Desirable:
What We Offer
Competitive pay
Training and development opportunities
Supportive family-run working environment
Opportunity for additional shifts
The chance to join a respected and established hospitality business
If you have the experience, professionalism and flexibility to thrive in an overnight hospitality role, we would love to hear from you.
